Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shateria Darden

Memphis,TN

Summary

Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments. Resourceful Virtual Customer Service Representative known for high productivity and efficient task completion. Possess specialized skills in complaint resolution, customer retention strategies, and multi-channel communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

3
3
years of professional experience

Work History

Work From Home Agent

Amazon
Memphis, TN
01.2023 - 06.2024
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Troubleshot technical issues related to products or services.
  • Utilized computer systems to access accounts for research purposes.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.

Call Center Representative

MLGW
Memphis, TN
02.2021 - 01.2023
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Education

High School Diploma -

Overton High School
Memphis, TN
05-2014

Skills

  • Customer Service
  • Call handling
  • Typing Speed
  • Direct Sales
  • Order and Refund Processing
  • Customer Relations
  • Issue and Complaint Resolution

Languages

English
Full Professional

References

References available upon request.

Timeline

Work From Home Agent

Amazon
01.2023 - 06.2024

Call Center Representative

MLGW
02.2021 - 01.2023

High School Diploma -

Overton High School
Shateria Darden