Shauna Michaelson
Bothell,WA
Summary
Detail-oriented Patient Care Coordinator with expertise in insurance verification and care coordination. Enhances patient experiences through effective communication and strong organizational skills. Manages over 1000 patient files using EPIC EMR to ensure compliance and confidentiality.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Providence Medical Group Inc
Everett, wa
06.2026 - Current
- Facilitated communication between patients and healthcare providers to ensure care continuity.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Built professional relationships with colleagues, physicians, and staff to foster collaboration and support.
- Investigated and resolved complex customer service issues to enhance patient and family experience.
- Received and routed care team messages and documents to appropriate staff.
- Monitored and enforced healthcare regulations to ensure service quality and professionalism across patient services.
Patient Services Coordinator
Providence Puget Park Primary Care
Everett
01.2011 - 06.2026
- Liaison between patients/providers/and insurance companies
- Verified patient's insurance eligibility and benefits coverage.
- Processed referrals and imaging requests for patients in a timely manner. and Authorization Completed special assignments from the Clinic Administrator to enhance clinic operations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Maintained electronic patient files in EPIC EMR, overseeing 1000+ records to ensure accurate and up-to-date information.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Demonstrated exceptional customer service to foster welcoming and a welcoming and professional environment for patients.
- Daily interactions with a diverse population
Education
Certificate of Technical Studies - Medical Billing and Coding
Ancora Training
Medical Administrative Assistant Program -
Bryman College
Lynnwood, WASkills
- Patient registration
- Insurance verification
- Medical billing and Coding
- CPT ICD 10 HCPCS knowledge
- Medical insurance knowledge
- HIPAA
- Healthcare regulations
- EPIC EMR
- Data entry
- Care coordination
- Patient scheduling
- Patient advocacy
- Strong organization
- Interpersonal communication
- Supply Ordering
- Interpersonal communication
Timeline
Patient Care Coordinator
Providence Medical Group Inc
06.2026 - Current
Patient Services Coordinator
Providence Puget Park Primary Care
01.2011 - 06.2026
Certificate of Technical Studies - Medical Billing and Coding
Ancora Training
Medical Administrative Assistant Program -
Bryman College