Shauna Ventura

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Assisted classroom teacher in developing and implementing lesson plans.
• Provided individualized instruction to students who needed additional assistance.
• Supervised small group activities.
• Helped maintain a safe and orderly learning environment.
• Promoted a cooperative learning environment that encourages collaboration among students.
• Maintained safe, educational environment for students during learning and free play time.
• Worked with students to reinforce learning of material or skill introduced by teacher.
• Arranged age-appropriate activities to help children develop interests and talents.

• Call center
• Handled incoming calls, Data Entry
• Recalls
• Customer Service
• Assisted customers with a warm and professional attitude
• Processed Orders
• Interacted with customers through live chat
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts

• Customer service inbound
• Mailing
• Faxing
• Scanning
• Data Entry
• Research

• Communicated frequently with staff members on matters relating to inventory records.
• Verify personal information and correct errors in the computer system.
• Respond to calls throughout the hospital pertaining to orders from doctors and nurses.
• Labeled and organized supply chain.