Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shauna Villasenor

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet guests needs, drive satisfaction and promote long-term loyalty.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Server

Casino Morongo
Cabazon
10.2024 - Current
  • Provided exceptional guest service in a fast-paced casino environment.
  • Elevated guests' experiences through attentive service and personalized interactions.
  • Managed food and beverage orders efficiently for guests at Casino Morongo.
  • Assisted guests with member rewards by managing points and vouchers to enhance their dine-in experience.
  • Provided knowledgeable recommendations of restaurant menu, food and drink specials.
  • Maintained cleanliness and organization of dining and food pre areas throughout shifts.
  • Achieved perfect score on secret shopper evaluation, contributing to positive guest reviews on Yelp.
  • Cash management and POS system operations.
  • Restaurant new hire Trainer.
  • Participate in annual casino training classes, including responsible gambling and alcohol serving classes, food handlers certification and Morongo gaming agency permit.

Shift Supervisor

Carls Jr restaurant
Highland
06.2006 - 12.2012
  • Supervised team during high-volume shifts to ensure efficient service.
  • Trained new employees on menu items and customer service protocols to ensure consistent service quality.
  • Managed shift openings and closings to maintain operational efficiency and staff readiness.
  • Scheduled staff shifts to optimize coverage during peak hours and events.
  • Resolved customer complaints promptly to improve customer satisfaction and loyalty.
  • Enforced health and safety standards to maintain a clean working environment.
  • Monitored kitchen operations for quality control and adherence to recipes.
  • Organized inventory and managed stock levels for timely replenishment.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Education

Orange Wood High School
Redlands, CA

Some College (No Degree) -

Crafton Hills College
Yucaipa, CA

Skills

  • Guest service
  • Food and beverage management
  • POS system operations
  • Cash handling
  • Server new hire trainer
  • Casino operations expertise
  • Troubleshooting and problem solving
  • Efficiency & composure during high volume hours
  • Team collaboration
  • Positive & productive outlook

Certification

  • Food Handlers Certified
  • Morongo Gaming agency permit
  • Responsible gambling class 2026
  • Responsible alcohol serving class 2026
  • 100% secret shopper evaluation 2026

References

References available upon request.

Timeline

Server

Casino Morongo
10.2024 - Current

Shift Supervisor

Carls Jr restaurant
06.2006 - 12.2012

Orange Wood High School

Some College (No Degree) -

Crafton Hills College
Shauna Villasenor