Summary
Overview
Work History
Education
Skills
Timeline
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Shavette Sheffield

Winter Haven,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and teamwork at Popeyes. Proven ability to enhance customer satisfaction and streamline operations through effective communication and organization. Skilled in multitasking and maintaining high-quality standards, consistently achieving production goals while fostering a positive work environment.

Overview

25
25
years of professional experience

Work History

Crew Member

Popeyes
Auburndale, FL
06.2023 - 05.2025
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Dock Person

Publix Warehouse
Lakeland, FL
05.2022 - 06.2023
  • Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
  • Loaded and unloaded shipments, ensuring accurate placement of products on shelves.
  • Conducted routine inspections of equipment to maintain operational safety standards.
  • Collaborated with team members to streamline inventory management processes.
  • Maintained cleanliness and organization in work areas to enhance efficiency.
  • Executed order fulfillment tasks, ensuring accuracy in product selection and packaging.
  • Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
  • Used fork lifts, hand truck, and pallet jacks to move materials on dock.
  • Improved productivity by staying up-to-date on industry best practices and adapting techniques accordingly.
  • Enhanced workplace safety by adhering to strict safety guidelines and protocols during daily operations.
  • Maintained a clean work environment, promoting a safe and efficient workspace for all employees.
  • Participated in training and safety drills to prepare for emergency situations occurring on dock.
  • Fostered a positive work atmosphere by maintaining open and respectful communication with colleagues, supervisors, and other stakeholders.

Driver

Betta Transport
Lakeland, FL
06.2016 - 05.2022
  • Operated various vehicles to transport goods safely and efficiently.
  • Adhered to all safety regulations and protocols during transportation tasks.
  • Conducted pre-trip inspections to ensure vehicle readiness and compliance.
  • Maintained accurate logs of mileage, fuel use, and delivery schedules.
  • Communicated effectively with dispatch to coordinate timely deliveries.
  • Provided excellent customer service while interacting with clients during deliveries.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Crew Member

Wendy’s
Winter Haven, FL
08.2011 - 09.2012
  • Provided exceptional customer service by accurately taking orders and addressing inquiries.
  • Operated kitchen equipment efficiently, ensuring food quality and safety standards compliance.
  • Assisted in training new crew members on operational procedures and customer service best practices.
  • Maintained cleanliness and organization of workstations to enhance efficiency during peak hours.
  • Collaborated with team members to streamline food preparation processes, reducing wait times for customers.
  • Monitored inventory levels, restocking supplies as needed to ensure uninterrupted service flow.
  • Implemented cost-saving measures by minimizing food waste through proper portion control techniques.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Production Worker

Cuntrale
Auburndale, FL
03.2008 - 06.2010
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Production Worker

Lake Alfred Distillers
Lake Alfred, FL
04.2004 - 07.2009

Assisted with shipping and receiving duties.

Operated forklift for heavy Keg case movement throughout the warehouse.

Maintain warehouse cleanliness and organization to prevent accidents and inefficiencies throughout the warehouse.

Production Worker

Adecco Staffing
Lakeland, FL
01.2000 - 03.2003
  • Operated machinery to assemble products efficiently and accurately.
  • Ensured adherence to safety protocols and maintained clean work environment.
  • Collaborated with team members to meet production deadlines consistently.
  • Conducted quality checks on finished products to ensure compliance with standards.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Organized work to meet demanding production goals.

Education

High School Diploma -

Stepping Stones Highschool
Tampa, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Timeline

Crew Member

Popeyes
06.2023 - 05.2025

Dock Person

Publix Warehouse
05.2022 - 06.2023

Driver

Betta Transport
06.2016 - 05.2022

Crew Member

Wendy’s
08.2011 - 09.2012

Production Worker

Cuntrale
03.2008 - 06.2010

Production Worker

Lake Alfred Distillers
04.2004 - 07.2009

Production Worker

Adecco Staffing
01.2000 - 03.2003

High School Diploma -

Stepping Stones Highschool
Shavette Sheffield