Shavia Shiqi Lin
Philadelphia,PA
Summary
Experienced with coordinating front-of-house activities to enhance guest satisfaction. Utilizes strong communication and organizational skills to manage guest flow and staff coordination. Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing customer satisfaction. A collaborative team player committed to flexible problem-solving and achieving organizational goals. Proficient in communication and conflict resolution.
Overview
4
4
years of professional experience
Work History
Lead Hostess
Almyra Restaurant
01.2024 - 02.2025
- My responsibilities include efficiently managing reservations, greeting and seating guests, coordinating with staff, and maintaining a welcoming lobby atmosphere.
- I manage over 300 covers on weekdays and up to 600 covers on weekends, ensuring seamless operations and exceptional customer service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Lead Hostess
Mango Mango Dessert
03.2023 - 01.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- I oversaw the packaging of takeout orders and coordinated with the kitchen to ensure timely and accurate food service.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Barista
Tbaar
04.2023 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Research Assistant
University of Pennsylvania
05.2022 - 12.2022
- I played a key role in performing cellular assays, maintaining cell cultures, and ensuring the accuracy of experimental procedures.
- Collaborated with team members to collect and interpret data, prepare research reports, and present findings at team meetings.
- My duties also involved staying updated on relevant scientific literature and assisting in the preparation of research manuscripts.
Barista
Kung Fu Tea
02.2021 - 07.2021
- Provided excellent customer service by assisting guests with menu selections, explaining tea flavors and toppings, and ensuring a personalized experience.
- Managed cash register transactions accurately, handling payments and processing mobile app orders.
Education
Bachelor of Arts - Psychology Pre-Med
Temple University
Philadelphia, PA05-2027
Skills
- Exceptional communication
- Phone etiquette
- Food safety awareness
- Team management
Languages
English
Native or Bilingual
Mandarin
Full Professional
Turkish
Professional Working
Albanian
Elementary
Timeline
Lead Hostess
Almyra Restaurant
01.2024 - 02.2025
Barista
Tbaar
04.2023 - 09.2023
Lead Hostess
Mango Mango Dessert
03.2023 - 01.2024
Research Assistant
University of Pennsylvania
05.2022 - 12.2022
Barista
Kung Fu Tea
02.2021 - 07.2021
Bachelor of Arts - Psychology Pre-Med
Temple University
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