Shavonne Kelley
Duluth,GA
Summary
Dynamic professional with a proven track record at Xfinity, enhancing customer loyalty and satisfaction through tailored solutions and exceptional service. Skilled in negotiation and technical aspects of sales development, I excel in verbal communication and upselling strategies. Demonstrated leadership in improving team productivity and resolving customer complaints efficiently, fostering a positive brand image.
Overview
6
6
years of professional experience
Work History
Retail Sales Consultant
Xfinity
03.2022 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
Manager of Operations
LAZ Parking
11.2018 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
Education
High School Diploma -
Learning Enterprise
Milwaukee, WISkills
- Customer Satisfaction
- Verbal Communication
- Technical skills
- Sales Development
- Negotiation
- Product Recommendations
- Upselling strategies
- Collecting payments
- Handling Customer Complaints
Timeline
Retail Sales Consultant
Xfinity
03.2022 - Current
Manager of Operations
LAZ Parking
11.2018 - 02.2022
High School Diploma -
Learning Enterprise