Shawana Smith
Gulfport,United States
Summary
Accomplished Manager with 25 years of in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
25
25
years of professional experience
Work History
Associate Manager
Cracker Barrel
08.2023 - Current
- Supervise staff of 125+ restaurant and retail employees in a fast paced environment.
- Current food manger to consistently manage a food cost with a 2% variance.
- Supply management in ordering and inventory control within monthly budget of $3000.00
- Maintain a clean and organized facility.
- Adhere to all food safety regulations.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth potential.
- Coached kitchen staff on food quality and presentation standards.
- Motivated staff through acknowledgement of hard work, achievements, and instilling accountability while leading by example.
General Manager
Newks Eatery
06.2017 - 07.2023
- Ensured all restaurant policies, procedures, standards, specifications, and guidelines were followed and completed on a daily basis
- Supervised a diverse team of 50+ employees while also completing administrative responsibilities
- Profitability and loss statements managed to companies required target goals with consistent 5% profitability met over budgeted number
- Worked diligently with other managers to ensure that food ordering, scheduling, and state health compliance regulations were met on a daily basis
- Labor targets and staffing challenges discussed daily with managers to achieve the best service and food quality presentation
- Worked with Crunchtime, Aloha, Secure apps, and several other restaurant-oriented platforms
- ServSafe Certified.
Lead Merchandiser
Garden Vision
11.2014 - 04.2017
- Helped area supervisor complete tasks in different areas of multiple stores
- Oversaw 4 Lowes garden centers merchandising
- Scheduled and hired the right staff for each location.
- Reduced out-of-stock incidents through diligent monitoring of inventory levels and timely reordering of products.
Owner / Operator
Mcalisters Deli
05.1999 - 04.2013
- Managed and operated 14 multifunctional units
- Profit, loss, labor control, and executing payroll were among many duties performed.
- Managed day-to-day business operations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Education
Wayne County High School
05.1997
Skills
- Staff Management
- Strategic Planning
- Operations Management
- Staff Training and Development
Personal Information
Title: General Manager
Timeline
Associate Manager
Cracker Barrel
08.2023 - Current
General Manager
Newks Eatery
06.2017 - 07.2023
Lead Merchandiser
Garden Vision
11.2014 - 04.2017
Owner / Operator
Mcalisters Deli
05.1999 - 04.2013
Wayne County High School
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