Shawn Boyd
Jacksonville,NC
Summary
Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and maintain high standards of food safety. Recognized for training new staff and implementing quality control measures, ensuring exceptional service delivery and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Jacksonville NC
10.2023 - Current
- Assisted in food preparation, ensuring ingredients were fresh and properly stored.
- Maintained cleanliness in dining area, contributing to a welcoming atmosphere for guests.
- Executed cash handling procedures accurately, ensuring balanced registers at shifts end.
- Supported team members during peak hours, enhancing overall efficiency and service speed.
- Followed safety compliance regulations, minimizing risks in the workplace.
- Performed equipment maintenance checks, ensuring all machinery operated efficiently.
- Engaged with customers to understand their needs and provide tailored service.
- Trained new crew members on operational procedures and customer service standards.
- Implemented quality control measures, maintaining high standards for food presentation.
- Provided feedback to management regarding operational improvements and customer preferences.
- Participated in team meetings, sharing ideas to enhance service delivery.
- Monitored inventory levels, assisting in reordering supplies to meet demand.
Stacker
House of Raeford Farms
Rose Hill, NC
09.2021 - 09.2023
- Moved finished pallets to storage areas using forklifts.
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Stacked finished cases on pallets according to customer requests.
- Reduced product damage by carefully handling items during the stacking process.
- Inspected final packaging to certify fit to customer specifications.
- Improved warehouse efficiency by expertly stacking and organizing products in designated storage areas.
- Maximized workspace utilization, arranging pallets strategically for easy access during future retrieval processes.
- Ensured workplace safety by adhering to proper lifting techniques and stacker equipment usage guidelines.
- Supported warehouse operations by proactively participating in training sessions on safe stacker equipment operation and maintenance procedures.
- Mitigated potential hazards within the work environment by consistently following established safety protocols while performing stacking duties.
- Identified and removed products that did not meet quality control standards.
- Collaborated with colleagues to develop more effective strategies for managing the stacking process, leading to improved workflow efficiency.
- Provided valuable input during staff meetings, sharing insights gained from experience as a Stacker that led to improvements across various aspects of warehousing operations.
- Achieved faster order fulfillment, consistently meeting customer deadlines through organized stacking procedures.
Produce Associate
Food Lion
Wallace, NC
09.2012 - 09.2021
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted with weekly inventory counts.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Blocked produce and culled damaged or spoiled pieces.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Completed prep work on pre-packaged vegetables and fruits.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
- Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
- Upheld store policies regarding product returns or exchanges while prioritizing customer satisfaction in every interaction.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Streamlined restocking processes with effective communication between staff members regarding product needs and availability.
- Kept tidy and organized area to comply with cleanliness standards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected produce to update and adjust pricing information.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Sorted and packaged produce items to prepare for shipments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Manager
Payless Shoe Source
Jacksonville, NC
04.2007 - 09.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved operational efficiency by adopting new technology for inventory management.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Hospital Corpsman Second Class
US Navy
04.1997 - 04.2007
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Safeguarded sensitive medical information through diligent adherence to privacy regulations such as HIPAA guidelines.
- Enhanced medical readiness by assisting in the training of personnel in various medical procedures and techniques.
- Maintained a safe and sterile environment for surgeries, minimizing risks of infection or complications.
Education
High School Diploma -
South Medford High School
Medford, OR04.1997
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Clear communication
- Problem-solving
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Crew leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
- Complex Problem-solving
- Visual communication
- Creativity and innovation
- Inventory restocking
- Order management
- Performance improvement
- Menu memorization
- Supplies monitoring and restocking
- Telephone etiquette
- Cooking
- Positive company representation
- Food running
- Health code compliance
- Beverage preparation
- Assertiveness
- Equipment maintenance
- Diversity awareness
- Ordering procedures
- Salesmanship
- Influencing skills
- Housekeeping
- Inventory counts
- Point-of-sale transactions
- Sales expertise
- Quality control checks
- Point of sale operation
- Order delivery practices
- Product promotion
- Production line work
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Sanitation protocols
- Task prioritization
- Product knowledge
- Quality assurance
- Table setting
- Stock management
- Sanitizing
- Workplace efficiency
- Team contributions
- Cleaning and organization
- Collaboration and teamwork
- Dependable and cooperative
Timeline
Crew Member
McDonald's Restaurant
10.2023 - Current
Stacker
House of Raeford Farms
09.2021 - 09.2023
Produce Associate
Food Lion
09.2012 - 09.2021
Assistant Manager
Payless Shoe Source
04.2007 - 09.2011
Hospital Corpsman Second Class
US Navy
04.1997 - 04.2007
High School Diploma -
South Medford High School