Summary
Overview
Work History
Education
Skills
Timeline
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SHAWN BUTLER

Key Largo

Summary

Talented Leader with multiple years experience . Expert Bartender with a history of working across the hospitality sector, from upscale restaurants and boutique hotels to local watering holes . Looking to bring my mixology proficiency and engaging customer service skills to a challenging environment. Qualified Customer Service Representative with 15 years in fast-paced customer service and call center environments. . Personable and professional under pressure.

Overview

15
15
years of professional experience

Work History

Bartender

Horn's Gaslight Bar & Restaurant
04.2024 - Current

Front of House Manager

Square Grouper
04.2023 - 04.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Banquet Captain

Islamorada Fish Company, Bass Pro Shops
03.2021 - 04.2023
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

Bartender

Lake Powell Resorts & Marinas
06.2020 - 03.2021
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender/server

Yellowstone National Park , Grant Village
05.2019 - 10.2020
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay

Bartender

Sun Valley Ski Resort
10.2019 - 04.2020
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Created new recipes, outlined steps and training staff on correct preparation.

Server/ Bartender/ Service Trainer

Bonefish Grill
01.2013 - 05.2019
  • Earned management trust by serving as key holder, responsibly opening and closing store.Developed reputation as an efficient service provider with high levels of accuracy
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Sales Supervisor

VXI Global Solutions (Directv)
06.2010 - 01.2013
  • Served as the main liaison between customers, management and sales team
  • Learned, referenced and applied product knowledge information
  • Helped drive sales goals and achieve monthly quotas

Education

Applied Commmunications

Kent State University, Frank ave North
Canton, Ohio

Skills

  • POS systems expert
  • Engaging personality
  • Attending to multiple customers
  • Quick learner
  • Proficient with liquor, beer and wine knowledge
  • Trusted key holder

Timeline

Bartender

Horn's Gaslight Bar & Restaurant
04.2024 - Current

Front of House Manager

Square Grouper
04.2023 - 04.2024

Banquet Captain

Islamorada Fish Company, Bass Pro Shops
03.2021 - 04.2023

Bartender

Lake Powell Resorts & Marinas
06.2020 - 03.2021

Bartender

Sun Valley Ski Resort
10.2019 - 04.2020

Bartender/server

Yellowstone National Park , Grant Village
05.2019 - 10.2020

Server/ Bartender/ Service Trainer

Bonefish Grill
01.2013 - 05.2019

Sales Supervisor

VXI Global Solutions (Directv)
06.2010 - 01.2013

Applied Commmunications

Kent State University, Frank ave North

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