Shawn Matkin
Surprise,AZ
Summary
Experienced Broadband Technician specializing in network troubleshooting, equipment installation, and maintenance. Proven ability to enhance operational efficiency and deliver exceptional service through attention to detail and effective time management.
Overview
2027
2027
years of professional experience
Work History
Broadband Technician
Lumen Technologies
Phoenix, AZ
05.2001 - Current
- Diagnosed and resolved network issues, enhancing overall system performance.
- Installed and maintained broadband infrastructure to ensure optimal service delivery.
- Collaborated with cross-functional teams to streamline installation processes.
- Provided technical support and training to junior technicians on best practices.
- Monitored network performance metrics to identify areas for enhancement.
- Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
- Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
- Utilized advanced diagnostic tools to quickly pinpoint connectivity issues within customer networks.
- Provided customer with information and requirements for all services.
Acid Etching Process Technician
Motorola
Phoenix, AZ
1996 - 2000
- Operated and maintained production equipment to ensure optimal performance and minimize downtime.
- Conducted routine quality checks to guarantee product specifications were consistently met.
- Collaborated with team members to troubleshoot process issues, enhancing operational efficiency.
- Assisted in implementation of safety protocols to uphold workplace safety standards.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
Education
General Studies
Paradise Valley Community College
Phoenix, AZSkills
- Equipment installation and maintenance
- Network troubleshooting
- Equipment troubleshooting
- System configuration
- Device repair
- Wireless networking
- Signal testing
- Company product expertise
- Product knowledge
- Attention to detail
- Time management
- Reliability
Timeline
Broadband Technician
Lumen Technologies
05.2001 - Current
Acid Etching Process Technician
Motorola
1996 - 2000
General Studies
Paradise Valley Community College