Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn McMinn

McKees Rocks,PA

Summary

Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Live Nation Worldwide Inc.
05.2023 - Current
  • Assisted guests with seating arrangements and provided event information efficiently.
  • Collaborated with team members to resolve guest inquiries and complaints promptly.
  • Trained new ushers on operational procedures and customer service best practices.
  • Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
  • Assisted guests with special needs, ensuring a comfortable and enjoyable experience during their visit.
  • Handled guest complaints professionally, resolving issues promptly to ensure guest satisfaction.
  • Provided directions and assistance to guests navigating the venue for various events, minimizing confusion and enhancing overall satisfaction.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained professional demeanor to represent venue and create positive impression.

Landscape Worker

Terra Green Sustainable Design & Landscaping
05.2025 - 10.2025
  • Assisted in planting, watering, and maintaining flower beds and shrubs.
  • Operated basic landscaping tools, including shovels, rakes, and pruners.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
  • Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.
  • Landscaped yards by planting flowers, grass, trees, and bushes.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Installed stonework according to landscape design plan and client specifications.
  • Maintained commercial and residential landscapes with comprehensive and diverse team.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Prepared soil for planting and sowing.

Water Mitigation Technician

BELFOR Property Restoration
06.2023 - 10.2024
  • Operated water extraction equipment to mitigate damage in residential and commercial properties.
  • Assessed affected areas for moisture levels and implemented appropriate drying techniques.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.

Education

No Degree - Municipal Police Officer Education And Training

Indiana University of Pennsylvania
Indiana, Pennsylvania, PA
12-1995

No Degree - Pre-Hospital Care Services

Community College of Allegheny County
Pittsburgh, PA
06-1990

High School Diploma -

Our Lady of The Sacred Heart
Coraopolis, PA
05-1988

Skills

  • Customer service
  • Detail-oriented
  • Training and mentoring
  • Multitasking
  • Sustainable landscaping
  • Hardscape installation
  • Water damage restoration
  • Personal protective equipment
  • Decontamination procedures
  • Mold remediation
  • Biohazard cleanup

Timeline

Landscape Worker

Terra Green Sustainable Design & Landscaping
05.2025 - 10.2025

Water Mitigation Technician

BELFOR Property Restoration
06.2023 - 10.2024

Guest Service Representative

Live Nation Worldwide Inc.
05.2023 - Current

No Degree - Municipal Police Officer Education And Training

Indiana University of Pennsylvania

No Degree - Pre-Hospital Care Services

Community College of Allegheny County

High School Diploma -

Our Lady of The Sacred Heart
Shawn McMinn