Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Live Nation Worldwide Inc.
05.2023 - Current
Assisted guests with seating arrangements and provided event information efficiently.
Collaborated with team members to resolve guest inquiries and complaints promptly.
Trained new ushers on operational procedures and customer service best practices.
Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
Assisted guests with special needs, ensuring a comfortable and enjoyable experience during their visit.
Provided directions and assistance to guests navigating the venue for various events, minimizing confusion and enhancing overall satisfaction.
Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Maintained professional demeanor to represent venue and create positive impression.
Landscape Worker
Terra Green Sustainable Design & Landscaping
05.2025 - 10.2025
Assisted in planting, watering, and maintaining flower beds and shrubs.
Operated basic landscaping tools, including shovels, rakes, and pruners.
Performed planting, watering, mulching, and edging of lawns.
Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.
Landscaped yards by planting flowers, grass, trees, and bushes.
Maintained grounds by trimming, weeding, and general clean-up.
Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
Demonstrated skilled use and maintenance of landscape tools and equipment.
Installed stonework according to landscape design plan and client specifications.
Maintained commercial and residential landscapes with comprehensive and diverse team.
Utilized power tools and landscaping machines to maintain outdoor areas.
Performed equipment maintenance and repairs to keep tools functional for projects.
Prepared soil for planting and sowing.
Water Mitigation Technician
BELFOR Property Restoration
06.2023 - 10.2024
Operated water extraction equipment to mitigate damage in residential and commercial properties.
Assessed affected areas for moisture levels and implemented appropriate drying techniques.
Worked under guidance of experienced professionals to learn trade best practices and techniques.
Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Built strong relationships with team members and supervisors, fostering a positive work environment.
Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
No Degree - Municipal Police Officer Education And Training
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA
12-1995
No Degree - Pre-Hospital Care Services
Community College of Allegheny County
Pittsburgh, PA
06-1990
High School Diploma -
Our Lady of The Sacred Heart
Coraopolis, PA
05-1988
Skills
Customer service
Detail-oriented
Training and mentoring
Multitasking
Sustainable landscaping
Hardscape installation
Water damage restoration
Personal protective equipment
Decontamination procedures
Mold remediation
Biohazard cleanup
Timeline
Landscape Worker
Terra Green Sustainable Design & Landscaping
05.2025 - 10.2025
Water Mitigation Technician
BELFOR Property Restoration
06.2023 - 10.2024
Guest Service Representative
Live Nation Worldwide Inc.
05.2023 - Current
No Degree - Municipal Police Officer Education And Training