Shawn Rawls
Overview
16
16
years of professional experience
Work History
Store Director
Academy Sports + Outdoors
Lawton , OK
06.2023 - Current
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Developed and implemented successful marketing campaigns to increase store sales.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
Operations Manager
Floor & Decor
North Richland Hills, TX
02.2018 - 06.2023
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Created detailed reports on the performance of individual departments within operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed key performance indicators to measure effectiveness of operational processes.
Operations Manager
Lowe's
Rockwall, TX
03.2009 - 01.2018
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Richland Highschool
North Richland Hills, TX05-1992
Skills
- Employee training
- Inventory management
- Sales analysis
- Vendor relations
- Performance metrics
- Visual merchandising
- Customer service
- Staff scheduling
- Team building
- Conflict resolution
- Strategic planning
- Audit processes
- Business development
- Sales leadership
- Delegation
- People management
- Retail management
- Store operations
- Staff leadership
- Sales coaching
Timeline
Store Director
Academy Sports + Outdoors
06.2023 - Current
Operations Manager
Floor & Decor
02.2018 - 06.2023
Operations Manager
Lowe's
03.2009 - 01.2018
High School Diploma -
Richland Highschool