Shawn Russell
Aurora
Summary
Results-driven professional with extensive experience in restaurant and automotive service sectors. Demonstrated expertise in problem solving and effective communication, enhancing team collaboration to boost service quality and operational efficiency. Skilled in customer service, tire inspection, and staff training, contributing to improved guest satisfaction. Committed to driving operational excellence and team performance. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Dion's -Albuquerque, NM
Aurora
04.2025 - 08.2025
- Operated kitchen equipment to prepare food items efficiently.
- Collaborated with team members to ensure smooth restaurant operations.
- Assisted in training new crew members on standard procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
Service Technician
Discount Tire
Aurora
09.2022 - 09.2024
- Inspected tires for wear and damage according to safety standards.
- Installed and balanced tires using specialized equipment and tools.
- Assisted team members with tire changes and repairs as needed.
- Maintained a clean and organized work area for safety compliance.
- Educated customers on tire maintenance and care best practices.
- Collaborated with colleagues to improve service efficiency and quality.
- Communicated with clients for outstanding customer service and to increase repeat business.
Food Runner
Top Golf
Centennial
12.2021 - 09.2022
- Delivered food promptly to tables, ensuring accuracy and presentation.
- Communicated effectively with kitchen staff to coordinate food orders.
- Supported team members during busy shifts to enhance service flow.
- Adhered to health and safety regulations while handling food items properly.
- Assisted in training new staff members on restaurant operations and procedures.
- Responded promptly to customer inquiries and requests for additional items or services.
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05-2024
Entry Level Automotive Technician - Automotive Engineering
Cherry Creek Innovation Campus
Centennial, CO05-2024
Skills
- Customer service
- Tire inspection
- Problem solving
- Staff training
- Time management
- Workplace efficiency
- Performance improvement
- Interactive communication skills
Affiliations
- Has a large interest in all things machines
- Enjoys being on the go
- Always engaging in hands-on activities
Certification
- ASE - ENTRY LEVEL - MAINTENANCE AND LIGHT REPAIR
- ASE - ENTRY LEVEL - ENGINE REPAIR
- S/P2 - VALVOLINE AUTOMOTIVE CHEMICLES 101
- S/P2 - VALCOLINE AUTOMOTIVE FLUIDS
- S/P2 - PREPARING A VEHICLE FOR SERVICE
- S/P2 - AUTOMOTIVE LIFT INSTITUTE - OPERATION IN AUTOMOTIVE HYDROLIC LIFTS
- S/P2 - SUPERVISORS COURSE
- S/P2 - AUTOMOTIVE SERVICE SAFETY
- S/P2 - ELECTRIC VEHICLE SAFETY
Timeline
Crew Member
Dion's -Albuquerque, NM
04.2025 - 08.2025
Service Technician
Discount Tire
09.2022 - 09.2024
Food Runner
Top Golf
12.2021 - 09.2022
High School Diploma -
Cherokee Trail High School
Entry Level Automotive Technician - Automotive Engineering
Cherry Creek Innovation Campus