Shawn Scrivnor
Tulsa,OK
Summary
I have thirty plus years of customer service, cash handling and ensuring quality experiences for guests. I have management experience in both Casino and Hospitality industries. All experience is hands on and started from entry level positions.
Overview
14
14
years of professional experience
Work History
Table Games Dealer
Osage Casino
Tulsa, OK
02.2021 - 03.2022
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Dual Rate Pit Manager
Hard Rock Casino
Catoosa, OK
07.2013 - 10.2020
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Table Games Dealer
Four Winds Casino
New Buffalo, MI
09.2009 - 06.2013
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Education
No Degree - Business
Purdue University - North Central
Westville, INHigh School Diploma -
Plainfield High School
Plainfield, IN01.1992
Skills
- Guest service
- Wager management
- Table game rules
- Shuffling machine operation
- Fraud detection
- Organization and Time Management
- Critical Thinking
- Multitasking Abilities
- Active Listening
- Interpersonal Communication
Timeline
Table Games Dealer
Osage Casino
02.2021 - 03.2022
Dual Rate Pit Manager
Hard Rock Casino
07.2013 - 10.2020
Table Games Dealer
Four Winds Casino
09.2009 - 06.2013
No Degree - Business
Purdue University - North Central
High School Diploma -
Plainfield High School