Shawn Thompson
St Louis,MO
Summary
Driven and dynamic professional with a solid background in the fast-food industry, honed at notable establishments including Taco Bell. Excelled in roles requiring exceptional customer service and teamwork, alongside adept multitasking and organizational abilities. Proven track record of enhancing team efficiency and productivity, demonstrating a blend of hard and soft skills critical to fast-paced environments.
Overview
7
7
years of professional experience
Work History
Crew Member
Taco Bell
Columbia, MO
05.2022 - 07.2023
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Team Member
SUBWAY®Restaurants
St Louis, MO
05.2019 - 11.2020
- Worked well with teammates and accepted coaching from management team.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Restaurant Team Member
Bellacinos Restaurant
St Louis, MO
08.2016 - 10.2016
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
None
McCluer High School
St Louis, MO05.2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Integrity and honesty
- Heavy lifting
- Store opening and closing
Timeline
Crew Member
Taco Bell
05.2022 - 07.2023
Team Member
SUBWAY®Restaurants
05.2019 - 11.2020
Restaurant Team Member
Bellacinos Restaurant
08.2016 - 10.2016
None
McCluer High School