SHAWN WILSON
Summary
Results-driven property management leader with more than 30 years of multifamily housing experience overseeing luxury lease-ups, conventional multifamily, condominium, student housing, high-rise, mid-rise, and garden-style communities. Proven track record of maximizing NOI, increasing occupancy, driving rent growth, developing high-performing teams, and building strong ownership relationships. Recognized for operational excellence, asset performance improvement, leadership development, and successful portfolio transitions involving nearly $500 million in multifamily assets.
Overview
33
33
years of professional experience
Work History
REGIONAL PROPERTY MANAGER
Greystar
01.2022 - 01.2025
- Known for a people-first leadership approach, fostering strong relationships with residents, team members, ownership groups, and community partners.
- Passionate about serving others through community outreach initiatives, with a commitment to supporting underprivileged individuals and people with disabilities.
- Managed operations for multiple multifamily communities across North Florida, ensuring efficient service delivery and resident satisfaction.
- Drove occupancy, rent growth, and NOI objectives through targeted strategic planning and effective asset performance management.
- Developed budgets, business plans, and corrective action strategies to maximize revenue and control expenses.
- Directed Community Managers and onsite teams, fostering strong ownership relationships and enhancing resident satisfaction.
LEASE-UP COMMUNITY MANAGER
Greystar
01.2021 - 01.2022
- Led luxury lease-up communities from development through stabilization.
- Recruited and developed onsite teams, implementing marketing strategies to achieve closing ratios above 50%.
- Accelerated absorption through targeted leasing initiatives while managing ownership transitions to ensure smooth operations.
- Prepared owner reports and budgets, providing variance analyses to support informed decision-making.
REGIONAL MANAGER
Michael’s Organization
01.2020 - 01.2021
- Managed operating budgets and marketing plans to enhance revenue generation.
- Evaluated financial performance and implemented operational improvements to optimize asset returns.
- Conducted market analysis and built strong teams across assigned communities to drive engagement.
COMMUNITY MANAGER
Greystar
01.2016 - 01.2020
- Led lease-up and stabilization of 449-unit luxury apartment community, enhancing market position.
- Surpassed occupancy, revenue, and NOI targets, ensuring high resident satisfaction and retention.
- Managed resident relations to foster a sense of community.
- Organized resident events to enhance engagement and participation.
- Collaborated with leasing staff to ensure seamless communication with residents.
PROPERTY MANAGER
Wood Residential Services
01.2014 - 01.2016
- Led lease-up and stabilization of multifamily communities, enhancing occupancy and resident satisfaction.
- Executed marketing initiatives and strengthened vendor partnerships, boosting community visibility and operational efficiency.
- Oversaw daily operations of residential properties ensuring tenant satisfaction.
- Coordinated maintenance requests and vendor services for property upkeep.
- Managed lease agreements and tenant communications to maintain occupancy.
PROPERTY MANAGER
Bell Partners
01.2009 - 01.2014
- Exceeded occupancy and NOI goals through effective financial and operational management.
- Supervised community staff, maintenance teams, and contractors to manage budgets and capital expenditures effectively.
- Acted as liaison between residents, ownership groups, and corporate leadership.
DIRECTOR OF PROPERTY MANAGEMENT
Educative Property Management (EPM)
01.2009 - 01.2012
- Managed EPM’s largest contract supporting more than 1,800 student housing units.
- Oversaw budgeting, marketing, university partnerships, and team development while supporting company growth.
- Oversaw budgeting, marketing, university partnerships, and team development to drive company growth.
PROPERTY MANAGER
Bainbridge Management
01.2008 - 01.2009
- Led staffing, lease-up, and operations for newly acquired communities, ensuring smooth transitions and resident satisfaction.
- Led staffing, lease-up, and operations for newly acquired communities.
- Assisted with budgeting and operational reporting to support financial planning and operational efficiency.
PROPERTY / CONDOMINIUM MANAGER
American Invsco
01.2005 - 01.2008
- Managed apartment and condominium communities, enhancing NOI and meeting operational goals.
- Led board meetings and owner communications while overseeing rehabilitation projects.
- Coordinated with legal counsel on development and condominium matters, ensuring compliance and effective resolution.
PROPERTY MANAGER
Concord Management
01.1999 - 01.2005
- Oversaw multifamily community operations, focusing on occupancy, budgeting, resident satisfaction, and overall performance.
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Coordinated maintenance requests and supervised vendor performance for timely repairs.
- Developed budgets and monitored expenses to maintain financial health of properties.
SECTION 8 INTERVIEWER
Orlando Housing Authority
01.1997 - 01.1999
- Conducted applicant interviews and determined eligibility for housing assistance programs, facilitating access to essential services.
- Ensured compliance with federal housing regulations and policies, safeguarding program integrity and promoting fair housing practices.
- Conducted interviews to assess housing eligibility for applicants.
- Collected and verified documentation from applicants during the interview process.
- Collaborated with housing specialists to streamline application procedures.
LEASING AGENT
Trammell Crow Residential
01.1992 - 01.1997
- Guided prospective residents through leasing process, achieving leasing goals consistently.
- Cultivated strong resident and community relationships through exceptional customer service.
- Facilitated property showings to prospective tenants and answered inquiries.
- Managed lease agreements and ensured compliance with company policies.
- Coordinated move-in and move-out processes for residents efficiently.
Education
Clark Atlanta University
Atlanta, GASkills
- Portfolio Management
- Financial Management & Budgeting
- Asset Performance Optimization
- Revenue Growth Strategies
- Lease-Up & Stabilization
- Team Leadership & Development
- Strategic Planning
- Resident Retention
- Marketing & Leasing Strategies
- Ownership Relations
- Capital Improvements
- Vendor Management
- Operational Excellence
- Property Transitions
- Student Housing Operations
- Condominium Management
Key Career Achievements
- More than 30 years of multifamily property management leadership experience.
- Oversaw the sale and transition of nearly $500 million in multifamily assets.
- Managed portfolios including luxury lease-ups, high-rise, mid-rise, garden-style, condominium, and student housing communities.
- Consistently exceeded NOI, occupancy, and rent growth goals throughout career.
- Successfully led lease-up and stabilization efforts for communities exceeding 400 units.
- Recipient of Property Manager of the Year Award.
- Recipient of Lease-Up Property of the Year Award.
- Recipient of the Greystar Pillar of Excellence Award.
- Developed and mentored property management professionals who advanced into leadership positions.
Timeline
REGIONAL PROPERTY MANAGER
Greystar
01.2022 - 01.2025
LEASE-UP COMMUNITY MANAGER
Greystar
01.2021 - 01.2022
REGIONAL MANAGER
Michael’s Organization
01.2020 - 01.2021
COMMUNITY MANAGER
Greystar
01.2016 - 01.2020
PROPERTY MANAGER
Wood Residential Services
01.2014 - 01.2016
PROPERTY MANAGER
Bell Partners
01.2009 - 01.2014
DIRECTOR OF PROPERTY MANAGEMENT
Educative Property Management (EPM)
01.2009 - 01.2012
PROPERTY MANAGER
Bainbridge Management
01.2008 - 01.2009
PROPERTY / CONDOMINIUM MANAGER
American Invsco
01.2005 - 01.2008
PROPERTY MANAGER
Concord Management
01.1999 - 01.2005
SECTION 8 INTERVIEWER
Orlando Housing Authority
01.1997 - 01.1999
LEASING AGENT
Trammell Crow Residential
01.1992 - 01.1997
Clark Atlanta University