Shawna Herndon
Clarendon,TX
Summary
Administrative professional with expertise in communication and customer relations. Proven ability to enhance team efficiency through strong organizational and problem-solving skills. Excels in fast-paced environments, ensuring timely and accurate task completion. Demonstrates adaptability and resilience while quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Golden Peanut Company
Clarendon, Texas
09.2009 - Current
- Facilitated daily communication with clients and vendors to ensure operational efficiency.
- Directed customer inquiries to relevant department personnel for prompt resolution.
- Researched diverse topics to provide management with data for informed decision-making.
- Organized files, faxed reports, and scanned documents to optimize front desk operations.
- Managed incoming calls, directing callers to appropriate departments or employees effectively.
Paraprofessional
Clarendon ISD
Clarendon, Tx
09.2021 - 05.2022
- Assisted teachers in classroom management and instructional activities, enhancing student engagement.
- Delivered behavioral support and intervention strategies to students, fostering a positive learning environment.
- Applied positive reinforcement to redirect negative behaviors.
- Built and maintained positive relationships with students, parents, and colleagues, promoting effective communication.
- Supported students throughout academic instruction and assignments.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Communicated and collaborated well with educators from various grade levels.
Customer Service Representative
Cefco
Clarendon, Texas
11.2015 - 08.2016
- Resolved customer complaints promptly, ensuring positive experiences for all patrons.
- Assisted customers with inquiries regarding products and services.
- Answered inquiries with accurate product and service information.
- Processed transactions efficiently and accurately at the register.
- Maintained a clean and organized store environment to enhance customer satisfaction.
- Collaborated with team members to support daily operations and address customer needs.
- Trained new staff on customer service protocols and store procedures.
- Remained calm and professional in stressful situations, effectively diffusing tension.
Education
Associate of Science - General Studies
Clarendon College
Clarendon, TX05-2010
Skills
- Records management systems
- Administrative support
- Attention to detail
- Organizational skills
- Time management
- Problem solving
- Effective communication
- Customer relations
Timeline
Paraprofessional
Clarendon ISD
09.2021 - 05.2022
Customer Service Representative
Cefco
11.2015 - 08.2016
Administrative Assistant
Golden Peanut Company
09.2009 - Current
Associate of Science - General Studies
Clarendon College