Shawna P. Hoapili

Patient Care Coordinator Lead - 07/18/2022 - Current

• Scheduling of chemotherapy treatments, infusions & procedures
• Monitor provider & nursing schedules

Unit Clerk - 12/14/2020 - 07/18/2022

• Medication Calendars
• Patient Forms (FMLA,CCSD,camp,medical clearance)
• Prepping of provider orders

Patient Coordinator - 05/21/2017 - 12/14/2020

Patient Services Coordinator - 05/21/2014 - 05/21/2017

• Answer multi-line phone with a heavy call volume
• scheduling of appointments
• Collection of copayments & balances
• Trained new hires

• Faxing and scanning of medical records through a secured email system
• Extensive research through medical claims systems and date input into excel spreadsheet
• Heavy volume of customer service via phone

• Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
• Worked with operating facilities to schedule procedures on behalf of 1 Orthopedic surgeon.
• Checked patient insurance and collected pre-authorizations from providers.
• Adhered to HIPAA guidelines when handling confidential information.
• Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
• Trained new hires