Shawna Kluck
Bismarck,ND
Summary
Adaptable, success-driven individual with a background in customer service, childcare, and public relations. Demonstrates strengths in conflict resolution, active listening, and clear communication. Detail-oriented, focused on accurate, consistent outcomes.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Crew Member
Culver's
Grand Forks, ND
08.2026 - Current
- Provided fast food service to enhance customer satisfaction and efficiency and ensure positive guest experiences.
- Maintained cleanliness of workstations and dining areas to enhance guest satisfaction.
- Followed food safety, sanitation, and handwashing standards daily.
- Stocked ingredients, cups, and condiments for steady service readiness.
- Assisted team members during rush periods by proactively addressing gaps, contributing to smooth service.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Executed closing tasks, including cleaning, restocking, sweeping, and mopping, to maintain operational readiness.
Child Caregiver
Door of Hope Freedom Center
Bismarck, ND
05.2022 - 08.2026
- Supervised children in residential care at Door of Hope Freedom Center.
- Led age-appropriate activities in safe indoor and outdoor spaces.
- Organized age-appropriate activities which included arts and crafts, games and lessons to help educate them.
- Monitored behavior and redirected children with calm, yet firm, guidance.
- Enforced rules that taught good manners and helped maintain a safe environment.
- Prepared meals and snacks for the children in accordance to a specific schedule.
- Adhered to a balanced schedule that promoted rest, play, as well as education.
- Documented child needs and shared updates with other staff.
Painter
A&M Painting
Bismarck, North Dakota
05.2018 - 05.2022
- Prepared surfaces for residential and commercial projects for A&M Painting by taping, sanding, and prepping rooms to ensure high-quality finishes.
- Applied paint using brushes, rollers, and spray guns to achieve desired aesthetics and durability..
- Followed safety practices when using ladders, painting equipment, and when painting exteriors where roof access was necessary.
- Cleaned tools, equipment, and work areas/job sites after each job to maintain a safe and organized work environment.
Education
High School Diploma -
Liberty University Online Academy
Lynchburg, VA05-2024
Some College (No Degree) - Political Science
University of North Dakota
Grand Forks, ND10-2026
Skills
- Customer service
- Customer engagement
- Operational efficiency
- Problem-solving
- Team collaboration
- Dependability
- Attention to detail
- Adaptability
- Conflict resolution
- Empathy & Active LIstening
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Crew Member
Culver's
08.2026 - Current
Child Caregiver
Door of Hope Freedom Center
05.2022 - 08.2026
Painter
A&M Painting
05.2018 - 05.2022
High School Diploma -
Liberty University Online Academy
Some College (No Degree) - Political Science
University of North Dakota