Shawnnae Baldwin
Summary
Skilled Case Manager with a proven track record at Oaks Integrated Care, adept in crisis intervention and case documentation. Excelled in matching clients with job opportunities and enhancing employability, demonstrating strong community collaboration and customer service skills. Achieved significant client progress through effective case management and support.
Overview
4
4
years of professional experience
Work History
Case Manager
Oaks Integrated Care
02.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Direct Support Professional
Community Options Inc
01.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior.
Bartender
Playmakers Bar & Grill
02.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Employment Specialist
Oaks Integrated Care
06.2022 - 02.2024
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Education
Bachelor of Science - Human Services
Lincoln University
Lincoln University, PA05.2021
Skills
- Case Management
- Case Documentation
- Crisis Intervention
- Customer Service
- Liquor, beer, and wine knowledge
- Job Development
- Community Collaboration
- Medication Administration
Timeline
Case Manager
Oaks Integrated Care
02.2024 - Current
Bartender
Playmakers Bar & Grill
02.2023 - 04.2024
Employment Specialist
Oaks Integrated Care
06.2022 - 02.2024
Direct Support Professional
Community Options Inc
01.2021 - Current
Bachelor of Science - Human Services
Lincoln University
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