Shaykur Douglas
Detroit,MI
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bed Bath & Beyond
11.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Pet Hotel Associate
Pets Mart
05.2022 - 08.2022
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Boosted pet owners'' confidence in our services through regular updates and clear communication regarding their pets'' wellbeing.
- Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
- Contributed to increased bookings by assisting with marketing efforts, including creating social media content showcasing happy guests.
- Assisted in training new staff members on company policies, safety protocols, and animal handling techniques for consistent service delivery.
Fulfillment Associate
Amazon
06.2023 - 08.2023
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
Pets Hotel Associate
Pets Mart
01.2023 - 11.2023
- Enhanced customer satisfaction by providing attentive care and personalized service to each pet guest.
- Maintained a clean and safe environment for pets by conducting regular inspections and addressing potential hazards promptly.
- Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.
- Developed rapport with pet owners through friendly communication and understanding their specific needs and concerns.
- Provided one-on-one playtime sessions to promote exercise, mental stimulation, and socialization among pet guests.
- Managed detailed records of each pet''s medical history, dietary requirements, and individual preferences to provide tailored care plans.
Education
Bachelor of Arts - Music Performance
Columbia College Chicago
Chicago, ILSkills
- Meticulous Attention to Detail
- Proofreading
- File Management
- Maintains Confidentiality
- Data Accuracy
- Word Processing
- Database Management
- Data Collection
- Appointment Scheduling
- Data Entry
Timeline
Fulfillment Associate
Amazon
06.2023 - 08.2023
Pets Hotel Associate
Pets Mart
01.2023 - 11.2023
Pet Hotel Associate
Pets Mart
05.2022 - 08.2022
Customer Service Representative
Bed Bath & Beyond
11.2020 - 03.2022
Bachelor of Arts - Music Performance
Columbia College Chicago
Similar Profiles
Rafat MobassirRafat Mobassir
Stock Assistant at Bed Bath N' TableStock Assistant at Bed Bath N' Table
Tierra CharleyTierra Charley
Customer Service at Bed Bath & BeyondCustomer Service at Bed Bath & Beyond
Sophia RoskovichSophia Roskovich
Assistant Store Manager at Bed Bath & BeyondAssistant Store Manager at Bed Bath & Beyond
Marissa GazilasMarissa Gazilas
Casual Sales Assistant at Bed Bath N' TableCasual Sales Assistant at Bed Bath N' Table
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District