Shayla Hocutt
Brick,New Jersey
Summary
Demonstrates exceptional organizational skills and professionalism in medical office environments. Proficient in medical terminology and healthcare procedures, with extensive experience in administrative functions and computer systems. Committed to enhancing communication and organizational capabilities while providing hands-on patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Jersey Shore University Medical Center
Neptune City, NJ
01.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office workflow efficiency.
- Processed patient insurance information accurately, facilitating seamless billing procedures.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and dermatology staff to improve service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Physical Therapist Technician
Seaview Orthopaedic and Medical Associates
Ocean, NJ
02.2024 - 01.2025
- Administered modalities such as hot and cold packs, ultrasound machines, electrical stimulation units per the direction of a physical therapist.
- Demonstrated ability to remain calm under pressure while working in a fast-paced environment.
- Assisted patients in performing exercises, stretches, and other therapeutic activities to improve mobility and strength.
- Provided support for physical therapists by preparing treatment areas, gathering supplies, and setting up equipment.
- Cleaned work area and checked and stored equipment after treatment.
- Educated patients by demonstrating proper use of equipment and exercise routines.
- Monitored patient progress during treatments and reported any changes to the physical therapist.
- Communicated effectively with patients regarding their condition and prognosis while promoting a positive attitude towards recovery.
Key Holder
HomeSense
Ocean, NJ
02.2023 - 12.2023
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Greeted customers and engaged in conversation to assess needs.
- Explained products and services to help customers make informed decisions.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
- Arranged and display merchandise to promote sales.
- Mastered point-of-sale systems, including cash register operations and credit card processing.
Shift Lead Supervisor
Playa Bowls
NJ
10.2022 - 01.2023
- Performed cash-handling duties including deposits, withdrawals, refunds.
- Trained new employees in job duties, safety procedures, and company policies.
- Demonstrated ability to manage a team of employees and delegate tasks effectively.
- Managed store closing and opening procedures to ensure safety and security.
- Conducted regular training sessions for new hires and existing staff members on company policies and procedures.
- Provided excellent customer service and developed strong relationships with customers.
- Utilized effective communication skills to motivate team members to achieve goals.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
Education
Associates in Applied Science - Health Sciences
Brookdale Community College
Lincroft, NJHigh School - undefined
Academy Charter High School
Lake Como, NJ07.2024
Skills
- Customer service
- Communication skills
- Microsoft excel
- Leadership
- Medical Terminology
- HIPAA
- BLS
- Anatomy And Physiology
- Insurance Verification
- Medical Office Experience
- Microsoft Office
Certification
BLS
Timeline
Medical Receptionist
Jersey Shore University Medical Center
01.2025 - Current
Physical Therapist Technician
Seaview Orthopaedic and Medical Associates
02.2024 - 01.2025
Key Holder
HomeSense
02.2023 - 12.2023
Shift Lead Supervisor
Playa Bowls
10.2022 - 01.2023
Associates in Applied Science - Health Sciences
Brookdale Community College
High School - undefined
Academy Charter High School