Shayleen Marotti
Lakeport,CA
Summary
With a proven track record at CBM Group Inc., I excel in property management and customer service, adeptly handling tenant relations and ensuring swift resolution of complaints. My expertise in property inspections and maintenance coordination has significantly minimized tenant downtime, showcasing my ability to enhance property value and tenant satisfaction.
Overview
20
20
years of professional experience
Work History
Property Manager
CBM Group Inc.
01.2025 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Property Manager
AWI Management Inc.
04.2021 - 12.2024
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Payroll Administrator
Home Plumbing and Heating
10.2007 - 08.2008
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Property Manager
Cascade Management
08.2005 - 03.2006
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Kept properties in compliance with local, state, and federal regulations.
Education
Business Classes
Heald Business College
Hayward, CASkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Timeline
Property Manager
CBM Group Inc.
01.2025 - Current
Property Manager
AWI Management Inc.
04.2021 - 12.2024
Payroll Administrator
Home Plumbing and Heating
10.2007 - 08.2008
Property Manager
Cascade Management
08.2005 - 03.2006
Business Classes
Heald Business College
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