Shayley Kay Ballance
Greenville,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Cockeyed Clam
03.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Restaurant Cashier
Gingerbread House Bakery
04.2020 - 11.2022
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Quaterdeck
04.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Cashier
Harbor Grill
04.2021 - 08.2021
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Education
Associate of Arts -
College of The Albemarle
Manteo, NC07.2023
High School Diploma -
Cape Hatteras Secondary School
Buxton, NC06.2023
Skills
- Pos Operation
- Customer Service and Rapport
- Waiting Tables
- High-Volume Dining
- Conflict and Complaint Resolution
- Daily Specials Memorization
- Servsafe Certified
- Guest Satisfaction
- Age Verification
- Table Monitoring and Turnover
- Anticipating Guest Needs
Timeline
Server
Cockeyed Clam
03.2023 - 07.2023
Server
Quaterdeck
04.2022 - 08.2022
Restaurant Cashier
Harbor Grill
04.2021 - 08.2021
Restaurant Cashier
Gingerbread House Bakery
04.2020 - 11.2022
Associate of Arts -
College of The Albemarle
High School Diploma -
Cape Hatteras Secondary School
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