Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shayn Ritter

Culver,IN

Summary

Motivated Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Outside Sales Representative

Berger Welding Supply
Plymouth, IN
04.2020 - Current
  • Research potential clients, identifying decision makers and developing relationships with them.
  • Conduct market research to identify new opportunities and develop target customer profiles.
  • Gather data on competitors' products, prices, and sales techniques.
  • Maintained knowledge of current product offerings and pricing structures.
  • Negotiate contracts with customers to close deals in a timely manner.
  • Create customized presentations for prospective clients based on their needs.
  • Provide technical support to existing customers regarding product usage and installation.
  • Attend industry trade shows to promote company products and services.
  • Manage accounts by providing solutions that best fit the customer's needs.
  • Follow up with customers after sale and delivery to ensure satisfaction and resolve any issues that may arise.
  • Respond promptly to customer inquiries via phone or email.
  • Meet regularly with team members to discuss progress towards goals.
  • Demonstrate products to potential customers and answer questions to close sales.
  • Negotiate prices and set up contracts to finalize sales agreements.
  • Organize sale calls with customers and vendors.
  • Load and unloaded cargo using appropriate equipment such as pallet jacks and forklifts.
  • Use my CDL to deliver goods to customers in a timely manner, ensuring accuracy of delivery.
  • Provide customer service when delivering freight by answering questions related to products being delivered.
  • Coordinate shipping papers, customer documents and daily logs to maintain accurate records.

Service Technician

Fluid Control Systems
Floyds Knobs, IN
10.2016 - 04.2020
  • Independently operated and completed jobs in a specialized field.
  • Operate 26ft Freight-liner business class M2 over the road.
  • Use DOT Pre trip inspection and electronic log daily.
  • Strong sales/Customer service skills to sell product and keep customers repeating our service yearly.
  • Regularly lifting 50 pounds
  • Experience with fuel filtration and pipe fitting-black iron.
  • Fuel additive supplier

Machine Operator

Marian Inc
Monticello, IN
01.2011 - 10.2016
  • Experienced machine operator including fork lift, hoists and other material handling equipment.
  • Delivered material in box trick from site4 to site4.
  • Adhered to all safety protocols and safe work practices to reduce likeliness of injury.
  • Developed an effective preventative maintenance schedule for all shop equipment.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Successfully managed production activities so all orders were shipped on time.
  • Routinely improved product quality and reduced delivery costs.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.

Education

High School Diploma -

Penn Foster School
Scranton, PA
05-2005

Skills

  • Client Needs Assessment
  • Customer Service-Oriented
  • Proven Sales Track Record
  • Territory Growth
  • Accomplished in Relationship Selling
  • Sales Proposal Creation

Certification

  • CDL B Hazmat
  • 49 CFR DOT Transportation Hazmat training
  • 29 CFR Confined space training with MSHA Underground/Below ground mining certification
  • Certified forklift operator

References

References available upon request.

Timeline

Outside Sales Representative

Berger Welding Supply
04.2020 - Current

Service Technician

Fluid Control Systems
10.2016 - 04.2020

Machine Operator

Marian Inc
01.2011 - 10.2016

High School Diploma -

Penn Foster School

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Shayn Ritter