Shaynia Ogburn
Mustang,Oklahoma
Summary
Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.
Overview
7
7
years of professional experience
Work History
Inside Sales Manager
Dell Technologies
08.2018 - Current
- Held professional relationships building partnerships between businesses
- Identified, managed, and escalated customer satisfactory concerns
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff
- Managed 17 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Compiled and analyzed data to determine approaches to improve sales and performance
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Assisted with recruitment by interviewing potential staff, recommending top candidates and helping with onboarding procedures
- Completed documentation, coaching and performance evaluations for personnel under supervision
Assistant Branch Manager
Regional Finance
09.2017 - 08.2018
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Reviewed credit applications for risk factors and credit worthiness
- Built rapport with account holders by reaching out with product recommendations and account updates
- Demonstrated knowledge of branch financial products, loans and lines of credit
Education
Associate of Arts - Psychology
Oklahoma City Community College
Oklahoma City, OK05.2022
High School Diploma -
Mustang High School
Mustang, OK05.2015
Skills
- Team Leadership and Development
- Time Management
- Verbal Communication
- Teamwork and Collaboration
- Microsoft Software Proficiency
- Problem-solving and Decision-making
- Conflict Resolution
- Organizational Skills
- Customer Relationship Building
- Territory Management
- Revenue Forecasting
- Business Planning
- Recruitment
- Pipeline Management
References
- Randy Lara, Former Coworker of 6 years, 405-343-8026
- Blaine Phillips, Friend of 7 years, 405-819-7985
- Levi Jacquemin, Friend of 3.5 years, 405-596-9321
- Max Zieky, VP at Dell. Former Coworker of 2 years, 512-799-8922
Timeline
Inside Sales Manager
Dell Technologies
08.2018 - Current
Assistant Branch Manager
Regional Finance
09.2017 - 08.2018
Associate of Arts - Psychology
Oklahoma City Community College
High School Diploma -
Mustang High School
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