Shea Keelan
Lincoln,NE
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Lazlo's Brewery and Grill
Lincoln, NE
03.2025 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation systems, optimizing table turnover and guest flow.
- Coordinated with kitchen and waitstaff to facilitate seamless service delivery.
- Trained new hosts on service standards and operational procedures.
- Resolved guest inquiries and concerns efficiently, enhancing customer satisfaction.
Barista
Scooters Coffee Shop
Lincoln, NE
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Bagels And Joe
Lincoln, NE
11.2022 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Followed exact recipes for mixing and preparing beverage and food items.
Sales Advisor
Jet Splash Car Wash
Lincoln, NE
11.2023 - 07.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Lincoln East High School
Lincoln, NE05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Exceptional customer service
- Opening and closing duties
- Customer service
- Strong multitasking
Timeline
Restaurant Hostess
Lazlo's Brewery and Grill
03.2025 - Current
Barista
Scooters Coffee Shop
07.2024 - Current
Sales Advisor
Jet Splash Car Wash
11.2023 - 07.2024
Barista
Bagels And Joe
11.2022 - 11.2024
High School Diploma -
Lincoln East High School