Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shea Wilson

Summary

Focused and versatile professional with talents in customer service and time management. Multi-tasker dedicated to customer service and engagement. Works great under pressure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
08.2020 - Current
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Boosted company reputation by maintaining a clean, efficient, and safe café environment.
  • Trained and mentored 9 new personnel hired to fulfill various roles.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Assistant Varsity Volleyball Coach

Flagstaff High School
08.2020 - Current
  • Enhanced team performance by implementing strategic practice sessions and targeted drills.
  • Fostered a positive team environment by establishing open communication channels for players and coaching staff.
  • Developed strong relationships with athletes and their families, promoting trust and support within the volleyball program.

Private Dog Sitter

Private Employers
01.2016 - Current
  • Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
  • Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
  • Managed scheduling efficiently to accommodate multiple clients while ensuring adequate time for each pet''s individual needs.

Education

Bachelor of Science - Nursing

Northern Arizona University
Flagstaff, AZ
05.2024

Skills

  • Health and safety compliance
  • Team leadership
  • Problem-solving abilities
  • Patience and empathy

Certification

  • BLS Training - September 2023
  • Psychological First Aid Training - February 2023

Additional Information

Fundamentals of Nursing - Aspire Transitional Care/Lab Work 135 Hours

Medical/Surgical - Tuba City Regional Health Care/Lab Work 180 Hours

Critical Care - Flagstaff Medical Center/Lab Work 180 Hours

Mental Health - The Guidance Center/Flagstaff, Arizona/Lab Work 90 Hours

Maternity/Pediatrics - FMC/KRMC/YRMC/Flagstaff, Arizona/Lab work 75 Hours

Palliative Care/Hospice - Maggie's Hospice & Rainbow Acres: Cottonwood/ Joe Montoya Senior Center: Flagstaff, AZ/Didactic 45 Hours

Preceptorship - FMC Surgical Trauma ICU 180 Hours

Public Health - Locations TBD 90 Hours


Completion of Preceptorship by February 2024

Completion of Public Health Practicum by May 2024

Timeline

Barista Trainer

Starbucks
08.2020 - Current

Assistant Varsity Volleyball Coach

Flagstaff High School
08.2020 - Current

Private Dog Sitter

Private Employers
01.2016 - Current

Bachelor of Science - Nursing

Northern Arizona University

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Shea Wilson