Shealin Hyland
Cotati,CA
Summary
Experienced Assistant Store Manager skilled in staff management, sales driving, and customer service. Proficient in inventory control and visual merchandising, with a strong ability to multitask in high-pressure environments. Demonstrates skills of enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction through strategic planning.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Levis Strauss & Co
Petaluma, CA
04.2021 - Current
- Managed store operations, including customer service, cash handling, and inventory management.
- Supervised a team of employees and provided ongoing training and in-the-moment feedback to ensure consistent overall customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared reports summarizing sales activity, customer feedback,
Customer Experience Manager
Michaels Craft Store
Petaluma, CA
02.2019 - 03.2021
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Processed returns, exchanges, and transfers in accordance with company policy.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Assisted customers with locating requested items within the store or stockroom area.
Shift Leader
Straw Hat Pizza
Rohnert Park, CA
08.2016 - 12.2019
- Followed established cash handling procedures when collecting payment from customers.
- Received food orders from individuals and explained offerings.
- Performed variety of duties related to food service.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06-2016
Some College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer Relations
- Operations
- Store Organization
- Business Development
- Loss Prevention
- Stock management
- Customer Experience
- Customer Service and Engagement
- Inventory Control
References
References available upon request.
Timeline
Assistant Store Manager
Levis Strauss & Co
04.2021 - Current
Customer Experience Manager
Michaels Craft Store
02.2019 - 03.2021
Shift Leader
Straw Hat Pizza
08.2016 - 12.2019
High School Diploma -
Rancho Cotate High School
Some College (No Degree) -
Santa Rosa Junior College