Sheena Marie Williams
Reynoldsburg,OH
Summary
Efficient and tactful professional seeking a position that offers growth potential. Offering strong knowledge in research, data collection, financial advising, credit building, loan processing, sales, training, payroll, employee relations, and employee development. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Float Sales Representative
Kemba Financial Credit Union
11.2020 - Current
- Research/ Inspect new applicant applications and documents to eliminate fraudulent account openings avoiding a loss to the company
- Work closely with risk management to ensure all new account openings are in compliance
- Collecting and analyzing data
- Assisting potential members with processing documentation for account openings
- communicate approval or denial of application to candidates
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding deposit and loan products
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Collaborated with team members to achieve monthly sales targets.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Member Service Representative/Banker
KEMBA Financial
04.2017 - 11.2020
- Assist Members with account needs while providing exceptional customer service
- Financial advising to assist members with making wise financial decisions
- Educate members on ways to build credit and save money
- Originate, pre-underwrite, and close loans
- Multi-task in a fast-paced environment while providing exceptional service
- Building relationships externally and internally to achieve sales goals and help members
- Communicate effectively via email, telephone and face to face in a fast-paced environment
- Conduct onboarding presentations for our select Employee Group Orientations
- Basic office skills, computer knowledge and research
- Self-Managing day to day task to achieve individual and team goals
- Building relationships with members so that we are their first choice for all their financial needs
Assistant Manager
Enterprise Holdings
09.2015 - 02.2017
- Managing Accounts Receivable/ Payable
- Assist with Interviewing and Hiring employees
- Managing employee’s hours and schedules
- Providing Excellent Customer Services
- Maintaining Relationships with Business Accounts
- Sales Training and Development
- Managing teams of 6 to 10 people
Sales Training Coordinator/Payroll analyst
Safelite Auto Glass
11.2011 - 09.2015
- Conducted new hire Sales training classes
- Administered test and managed scores
- Researched time punches/ monitored adherence
- Directly managed teams of 10-20 people and created fun and innovative ways to train
- Keeping track of employee’s payroll, work hours, and vacation
- Researched unapproved time away while logged in to work and missing/incorrect pay
- Kept track of PTO, FMLA, LOA, and ADA
Education
MBA - Mental Health Counseling
Walden University
Minneapolis, MN05-2026
Skills
- Customer relationship building
- Interpersonal communication skills
- Data entry proficiency
- Goal-oriented mindset
- Customer support
- Records management
- Up-selling strategies
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Analytical thinking
- Conflict resolution
Timeline
Float Sales Representative
Kemba Financial Credit Union
11.2020 - Current
Member Service Representative/Banker
KEMBA Financial
04.2017 - 11.2020
Assistant Manager
Enterprise Holdings
09.2015 - 02.2017
Sales Training Coordinator/Payroll analyst
Safelite Auto Glass
11.2011 - 09.2015
MBA - Mental Health Counseling
Walden University
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