Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Otis

Inver Grove Heights,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

AirCo Services, LLC
04.2022 - Current
  • Verified all parts received in, and created work orders for each unit specifying any squawk for the tech.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Sourced and purchased parts needed for repairs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cleaned and painted parts to help ensure quoted turnaround time.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Billing Specialist

Kane Logistics, Inc
05.2015 - 02.2021
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Processed and verified invoices to secure accuracy of billing information.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Permits Specialist

Bay And Bay Logistics
02.2012 - 05.2015
  • Performed routine data entry or document management.
  • Stayed up-to-date on federal laws and licensing requirements to complete accurate and efficient reviews.
  • Issued and ensured each vehicle had required documents such as state permits, insurance, and registration as renewals happened.
  • Filed Federal Highway Use Tax for each truck that drove the minimum 5,000 miles.
  • Self-motivated, with a strong sense of personal responsibility.
  • Helped owner operators file for their employment identification number.

Permits Specialist

Dart Transit
06.2006 - 02.2012
  • Performed routine data entry or document management.
  • Managed over 2,000 toll transponders-issued and reviewed monthly invoices ensuring accurate billing/fraudulent use.
  • Processed payment for fines and fees for transponders not registering in transit.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Processed paperwork for new lease purchase operators, ensuring proper licensing, permitting, and insurance to travel OTR.
  • Filed Federal Highway Use Tax for all tractors traveling over the 5,000 minimum.

Education

High School Diploma -

Park High School
Cottage Grove, MN
06.2002

Skills

  • Data Collection
  • Report Generation
  • Data Entry
  • Shipping Procedures Understanding
  • Customer Relations
  • Filing
  • Administrative Support
  • Clerical Support
  • Critical Thinking
  • Customer Service
  • Proofreading

Timeline

Customer Service Representative

AirCo Services, LLC
04.2022 - Current

Billing Specialist

Kane Logistics, Inc
05.2015 - 02.2021

Permits Specialist

Bay And Bay Logistics
02.2012 - 05.2015

Permits Specialist

Dart Transit
06.2006 - 02.2012

High School Diploma -

Park High School

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Sheena Otis