Sheena Sheffield

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
• Warmly welcomed numerous dealership visitors , alerted staff to arrivals of scheduled appointments
• Consulted with finance managers to oversea all Deal Jackets that pertained completed information of the customers final sale of the vehicle
• Kept physical files organized for easy updating and retrieval by authorized sales team members
• Made the monthly work schedule for the entire Administrative Department
• Maintained staff directory and company policy handbook for human resources department

Note: Position was eliminated because of C0-VID 19

• Reached out to customers after purchasing their vehicle and inquired about any needs or questions he or she may have, while also asking them to do a survey about their time at the dealership through their email.
• Built long-term, loyal customer relations by providing top-notch service.
• Routed incoming calls to all the correct internal departments.
• Responded to customer complaints , issues or concerns.
• Answered average of 80-100 calls, 20-50 emails per day, addressing customer inquiries, solving problems and providing product information.
• Received packages and mail at front desk and dispersed to correct employees.
• Filled in for reception when needed.

• Served as the first point of contact for all, including visitors, residents, family members of residents, faculty, and caregivers.
• Filed and updated resident's medical records.
• Prepared bills and collected payments from family members for their loved ones monthly rent.
• Set up daily tours of the facility.
• Assisted in providing local entertainment and daily activities for the residents.
• Received packages/mail and delivered to over 85 residents daily.
• Provided weekly trips in the company van to run errands for residents who needed essential products while also shopping for residents that were unable to do the shopping on their own.
• Promptly answered and greeted all callers enthusiastically.

• Produced identification cards and passport photos for patrons and newly hired employees.
• Fingerprinted prospective employees of companies, including FBI, DC Public Schools and various Federal Government Agencies.
• Answered multiple incoming phone lines, processed and printed order invoices, printed business cards, and event promotional flyers, also filed , faxed documents daily.
• Processed cash and credit transactions.
• Politely assisted customers in person and via telephone.