Sheila Connelly
Creedmoor,NC
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics. Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
7
7
years of professional experience
Work History
Member Service Representative
AAA Auto Club Group
Creedmoor, NC
11.2024 - Current
- Maintained accurate records of member interactions and transactions.
- Researched complex issues related to accounts or services provided by the organization.
- Verified identity information on new accounts using established procedures.
- Followed up with customers after their interaction with the organization's services.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Monitored compliance with organizational security protocols when interacting with members.
- Participated in team meetings to discuss customer service strategies and goals.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Customer Service Representative
TruGreen
Morrisville, NC
01.2023 - 08.2024
- Managed client records
- Set up client appointments
- Assisted customers with a warm and professional attitude
- Provided policy and service information
- Responded to claim inquiries
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
Inside Sales Agent
1-800-PACK-RAT, LLC
Raleigh, NC
03.2022 - 09.2022
- Sold Shipping containers
- Identified sales opportunities and acted on leads
- Received and made inbound calls & minor outbound calls made to clients in regard to their interest in the Moving and storage Services if shipping containers
- Handled all prospective client correspondence, including emails and Calls
- Contributed to company's and product's marketing strategy
- Sold Shipping containers for moving and storage
Server/Hostess
Seagate crabhouse and sushi
Raleigh, NC
10.2020 - 03.2022
- My responsibilities Include checking out customers passing out beverages (alcoholic and non-alcoholic) and entrées and desserts
- As a server my responsibilities also include the cleanliness and upkeep of the store, and handing out orders to customers and delivery drivers
- I also make sure the condiments are stocked and bathrooms are cleans and floors are swept
Inside Sales Agent
West Shore Home
Raleigh, NC
06.2021 - 10.2021
- Prepared quotes and proposals for potential customers based on their requirements.
- Researched competitive pricing strategies to ensure competitive rates in the market.
- Assisted customers with inquiries and questions regarding products, services, orders, and account information.
- Maintained a database of customer accounts including contact information, order history, preferences.
- Conducted follow-up calls with customers after each sale to ensure satisfaction levels were met.
- Attended weekly meetings with the sales team to discuss progress towards goals set by management.
- Tracked sales performance metrics such as revenue generated per month, quarter, yearly basis.
- Processed payments from customers using credit cards or other payment methods.
- Developed relationships with new and existing clients through phone calls, emails, and other communication channels.
Cashier/Server
Showmars
Raleigh, NC
11.2019 - 03.2020
- My responsibilities Include checking out customers' passing out beverages (alcoholic and non-alcoholic) and desserts
- As a FOH cashier, my responsibilities also include the cleanliness and upkeep of the front of the store and handing out orders to customers and delivery drivers for call-in orders
- I am also a server that handles the upkeep of the floor making sure the condiments are stocked and bathrooms are cleaned and floors are swept, Getting orders out to customers on time, and refilling drinks
Key Account Manager
Guardian Logistics
Durham, NC
02.2018 - 05.2019
- Assigned 4-5 client accounts, where i coordinate daily delivery schedules and manage the performance of 3-4 delivery teams
- Relay status of delivery with customer and confirm delivery of product with client accounts
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Established strong relationships with clients through regular communication and follow-up activities.
Education
Associate of Arts - Clinical Psychology
Durham Technical Community College
Durham, NC01.2016
High School Diploma -
South Granville High Of Business A
Creedmoor, NC06.2011
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Member Service Representative
AAA Auto Club Group
11.2024 - Current
Customer Service Representative
TruGreen
01.2023 - 08.2024
Inside Sales Agent
1-800-PACK-RAT, LLC
03.2022 - 09.2022
Inside Sales Agent
West Shore Home
06.2021 - 10.2021
Server/Hostess
Seagate crabhouse and sushi
10.2020 - 03.2022
Cashier/Server
Showmars
11.2019 - 03.2020
Key Account Manager
Guardian Logistics
02.2018 - 05.2019
Associate of Arts - Clinical Psychology
Durham Technical Community College
High School Diploma -
South Granville High Of Business A