SHEILA GARDNER
Fort Worth,TX
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
23
23
years of professional experience
1
1
Certification
23
23
years of professional experience
1
1
Certification
Work History
Practice Manager
Cook Children's Physician Network
Fort Worth, TX
11.2011 - Current
- Implemented strategic initiatives that increased patient satisfaction scores significantly.
- Analyzed data trends to drive decision-making and optimize resource allocation.
- Coordinated cross-functional teams to ensure alignment on operational goals and objectives.
- Developed training programs that improved staff competency in software systems and procedures.
- Oversaw budget management, ensuring adherence to financial targets and effective resource utilization.
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Coordinated staff training and development programs for improved workforce productivity.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Reduced overhead costs through diligent budget management and resource allocation.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 16 office personnel.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Achieved Yellow Belt status in Process Improvement.
- Safety Officer for the Clinic.
Front Office Supervisor
Cook Children's Physician Network
Fort Worth, TX
07.2003 - 11.2011
- Assisted in managing daily operations of the practice, ensuring smooth workflow and patient satisfaction.
- Supported implementation of office policies and procedures to enhance efficiency and service quality.
- Learned to utilize electronic health record systems for patient management and scheduling tasks.
- Coordinated communication between staff and patients to improve appointment scheduling accuracy.
Education
No Degree - Business Administration And Management
Louisiana Tech University
Ruston, LASkills
- Schedule management
- Staff management
- Practice management
- Operations management
- Quality improvement
- Employee issue resolution
- New hire training
- Workflow planning
- Performance metrics
- Supplies ordering
- Employee performance
- Multitasking
Certification
Certified Lean Six Sigma Yello Belt