Sheila Lugo Rodriguez
Osceola,WI
Summary
Dynamic and detail-oriented professional with a strong background in customer service and manufacturing. At Phillips-Medisize, I enhanced product quality through rigorous inspections and testing procedures. Adept at operating machinery and fostering teamwork, I consistently improved processes while ensuring high customer satisfaction and safety compliance.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Kwik Trip
04.2024 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Operator
SMC
04.2025 - 06.2025
- Involved in the manufacturing process and operate automated injection molding machines, making high precision plastic and silicon parts.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Quality Technician
Phillips-Medisize
02.2022 - 04.2024
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
Production Operator
Phillips-Medisize
07.2022 - 02.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Made sure that products were produced on time and are of good quality.
Online Grocery Associate
Walmart
07.2022 - 10.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
Education
Bachelor of Arts - Early Childhood Education Level K-3
Interamerican University of Puerto Rico
Ponce, PR05-2008
Skills
- Customer service
- Computer skills
- Detail-oriented
- Manufacturing
- Adaptable to change
- Material quality control
- Assembly and production
- Equipment operation
- Precision measuring tools
- In-process inspection
- Testing procedures
- Visual inspection
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operator
SMC
04.2025 - 06.2025
Guest Service Representative
Kwik Trip
04.2024 - Current
Production Operator
Phillips-Medisize
07.2022 - 02.2023
Online Grocery Associate
Walmart
07.2022 - 10.2022
Quality Technician
Phillips-Medisize
02.2022 - 04.2024
Bachelor of Arts - Early Childhood Education Level K-3
Interamerican University of Puerto Rico
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