Sheila McCracken
Connellsville,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative Team Leader
American Communication Networks
01.2022 - Current
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
Customer Service Representative
IBEX Global
08.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Packer
Eby-Brown
01.2019 - 12.2020
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Host
Texas De Brazil
05.2016 - 02.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Bartender
Homerun Harrys
03.2015 - 03.2016
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Education
High School Diploma -
Connellsville Area Senior High School
Connellsville, PA06.2012
Skills
- Team Management
- Negotiation Expertise
- Data-Driven Decision-Making
- Customer retention
- Effective communication
- Organizational skills
- Self-motivation
- Relationship building
- Competitor Research
- Account Management
- Business Development
- Lead Generation
- Opening and Closing Procedures
- Microsoft Word
- Microsoft Excel
- Two Monitor Trained
Accomplishments
Reached Executive Team Leader/ Director within 30 days of business.
Timeline
Sales Representative Team Leader
American Communication Networks
01.2022 - Current
Customer Service Representative
IBEX Global
08.2021 - 08.2022
Warehouse Packer
Eby-Brown
01.2019 - 12.2020
Host
Texas De Brazil
05.2016 - 02.2018
Bartender
Homerun Harrys
03.2015 - 03.2016
High School Diploma -
Connellsville Area Senior High School
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