Shelby Dupont

• Pizza FactoryShift Lead / Customer Service Team MemberKey Responsibilities & Achievements
• Delivered exceptional customer service by greeting guests, creating a welcoming environment, answering questions, and assisting customers with menu selections.
• Accurately processed dine-in, takeout, and phone orders while maintaining a friendly and professional attitude in a fast-paced environment.
• Scheduled customer parties and coordinated reservations to ensure smooth service and positive guest experiences.
• Prepared and served food, including pizzas, pastas, salads, sandwiches, appetizers, and other menu items while maintaining quality and presentation standards.
• Operated the oven and cut station by preparing completed orders, boxing pizzas, verifying order accuracy, and delivering food to customers or their tables.
• Handled cash and card transactions accurately while maintaining efficient front counter operations.
• Resolved customer concerns professionally and worked to ensure every guest left satisfied.
• Opened and closed the restaurant, including cleaning workstations, dining areas, dishes, floors, and preparing the restaurant for the next shift.
• Maintained high standards of cleanliness, food safety, and organization throughout the restaurant.
• Worked collaboratively across all restaurant stations, stepping in wherever needed to support teammates and ensure efficient operations.
• Trained and supported new employees by answering questions, providing guidance, and helping them learn daily responsibilities.
• Served as a Shift Lead by assisting coworkers, keeping the team organized and on task, and helping maintain smooth restaurant operations during busy shifts.

Skills

• Outstanding Customer Service
• Guest Relations
• Food & Beverage Service
• Order Taking & POS Systems
• Cash Handling
• Phone Etiquette
• Multitasking
• Team Leadership
• Training & Mentoring
• Conflict Resolution
• Communication
• Time Management
• Teamwork
• Food Preparation
• Opening & Closing Procedures
• Attention to Detail