Shelby Gilliam
Broken Arrow,OK
Summary
Proven Shift Manager with a robust background at 7Brew, adept in schedule oversight and fostering positive relationships. Excelled in streamlining operations and enhancing team performance through effective training and coaching. Demonstrates expertise in inventory controls and scheduling, ensuring operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
7Brew
Broken Arrow, OK
12.2022 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
Barista
Sugar Llamas
Broken Arrow, OK
02.2021 - 12.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Associate of Arts -
Tulsa Community College
Tulsa, OK05-2023
Bachelor of Science - Elementary Education
Oklahoma State University
Stillwater, OKSkills
- Schedule oversight
- Inventory controls
- Performance reviewing
- Opening and closing procedures
- Shift checklists
- Scheduling expertise
Affiliations
- Life time hunter
- Life time fisher
- I like to go noodling for flatheads
- I love the outdoors
Accomplishments
- I graduated high school with my associates degree.
Timeline
Shift Manager
7Brew
12.2022 - Current
Barista
Sugar Llamas
02.2021 - 12.2022
Associate of Arts -
Tulsa Community College
Bachelor of Science - Elementary Education
Oklahoma State University
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