Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Shelby Martin

Westbrook,ME

Summary

Dedicated professional with extensive customer service and data analysis experience. Focused on continuously building skills and knowledge to provide exceptional service.

Overview

7
7
years of professional experience

Work History

Sales Associate | TAP Supervisor

Victoria's Secret
South Portland, ME
05.2022 - Current
  • Serve as a closing supervisor on weekends and during staffing shortages
  • Supported sales initiatives by utilizing upselling opportunities to meet sales quotas.+ Reported segment outcomes through CRM software.
  • Developed and maintained high levels of knowledge of company products, promotions, and store sales functions.
  • Followed company guidelines to maximize average sales per guest and meet above-minimum category sales goals.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Welcomed and professionally engaged guests to meet guest expectations and properly represent the brand image.
  • Verified shift sales with cash count and drawer balancing.
  • Confirmed prices and processed payments to complete sales.
  • Recommended merchandise to suit customer budget and preferences.

Housing Assignments Coordinator

University of Southern Maine
Gorham, ME
07.2019 - Current
  • Develop and integrate reports, templates, custom fields, and filters into our housing software system
  • Build and maintain annual housing application and contract
  • Co-lead the weekly operations meeting along with the Assistant Director of Housing Operations
  • Oversee housing assignments; including partnering with the campus Disability Services Center to provide accommodations that meet resident needs in compliance with ADA.
  • Provide weekly census reports to stakeholders and a 5th-week census report to be presented to the University cabinet
  • Billing management
  • Maintaining the residential roster and communicating changes to staff promptly
  • Liaison and implementation specialist for two housing software systems
  • Cross-functional teamwork with various departments to recruit and retain students in on-campus housing.

Special Events Assistant

Unvired
Gorham, ME
01.2018 - 05.2019
  • Inventorying signs, merchandise, and donations.
  • Generated several hundred pre and post-event communications
  • Cash handling and credit card processing
  • Assisted with developing, planning, and implementing strategies to promote large- and small-scale events such as Senior Honors Night, 1983 softball team tribute, and Husky Golf Classic
  • Supported Athletic Director during client meetings to discuss event objectives and goals.
  • Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
  • Secured sponsorships and prize donations from local businesses or organizations.
  • Reported regularly on event preparation status and readiness.
  • Designed and prepared commemorative plaques for graduating athletes.
  • Guest list management

Sales & Sponsorship Coordinator

YoGlow207
Portland, ME
01.2017 - 05.2017
  • Worked collaboratively in a team of six to build a multiple-tier sponsorship package to present to local companies
  • Gathered a list of local companies within a 20-mile radius to target as potential sponsors
  • Maintained a sales log for the department with all contacts to non-cross-contact companies
  • Scheduled weekly department meetings and recorded the meeting minutes
  • Assemble registration packets for approximately 100 event attendees
  • Represented YoGlow207 as a YoGlow207 Farmer's Market coordinator and sponsorship liaison
  • Attended weekly check-ins with the operations, marketing, and web and registration departments.

Education

Bachelor of Science - Business Administration; Sport Management

University of Southern Maine
Portland, ME
12-2019

Skills

  • Financial Management
  • Community Outreach
  • Cash Handling
  • Decision-Making
  • Event planning
  • Critical thinking
  • Conflict resolution
  • Organizational skills
  • POS System Operation
  • Cross-functional teamwork
  • Customer service
  • Social media management
  • Microsoft Office proficiency
  • Contract management
  • Data analysis
  • Computer Skills
  • Strategic planning
  • Vendor management
  • Database Management
  • Report Writing
  • Stakeholder Engagement
  • Creative Thinking
  • Discretion and Confidentiality
  • CRM Software

Accomplishments

Honors:

  • Graduated with 2.996 GPA
  • Dean’s List Fall 2014, Spring 2015, Spring 2016, Spring 2017

Websites

Timeline

Sales Associate | TAP Supervisor

Victoria's Secret
05.2022 - Current

Housing Assignments Coordinator

University of Southern Maine
07.2019 - Current

Special Events Assistant

Unvired
01.2018 - 05.2019

Sales & Sponsorship Coordinator

YoGlow207
01.2017 - 05.2017

Bachelor of Science - Business Administration; Sport Management

University of Southern Maine

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Shelby Martin