Shelby McIntosh
Aurora,CO
Summary
Skilled Dog Groomer with expertise in salon management and client relations. Executes grooming services, including baths, trims, and breed-specific styling, prioritizing pet safety and comfort. Cultivates strong client relationships through effective communication and personalized service, driving repeat business. Manages inventory and negotiates with vendors to improve operational efficiency.
Overview
24
24
years of professional experience
Work History
Owner
Tribe Luxe
Aurora, Colorado
05.2018 - Current
- Directed Tribe Luxe daily operations and brand strategy.
- Curated luxury merchandise and seasonal product collections.
- Managed client inquiries, orders, and personalized service.
- Negotiated vendor relationships and sourcing agreements.
- Developed marketing campaigns for Tribe Luxe promotions.
- Maintained sales records, budgeting, and business planning.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Dog Groomer/ Inventory manager
Petco
Lakewood, Colorado
05.2011 - 06.2014
- Performed Petco grooming salon baths, brushes, and blow dries for dogs.
- Trimmed nails and cleaned ears following Petco grooming safety standards.
- Styled coats using Petco breed standards and customer requests.
- Checked skin, coat, and behavior before grooming each dog.
- Communicated with pet parents about services, concerns, and grooming plans.
- Restrained dogs safely during grooming, drying, and finishing services.
- Recommended Petco add-on services based on coat condition and grooming needs.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured inventory records were up-to-date for efficient stock management. across the company warehouse and stock control systems.
- Coordinated receiving, storage, and product issue for daily operations.
- Reviewed stock levels and adjusted reorder points with purchasing teams.
- Led cycle counts to verify inventory accuracy and integrity. and corrected inventory discrepancies in company records.
- Monitored shipment schedules and aligned stock availability with demand.
- Prepared inventory reports for management using company tracking tools.
- Improved storage organization and labeled products for faster retrieval.
Home Theater Sales Associate
Ultimate Electronics
Golden, Colorado
05.2009 - 05.2011
- Demonstrated HDTVs, receivers, speakers, and audio accessories.
- Recommended matching components for room size and viewing needs.
- Assisted Ultimate Electronics customers with home theater system selections.
- Explained product features, warranties, and setup options.
- Processed sales transactions using point-of-sale systems.
Dog Trainer & Groomer
Petsmart
Lakewood, Colorado
05.2002 - 05.2009
- Conducted PetSmart dog training classes for puppies, beginners, and advanced behavior needs
- Assessed dog behavior and recommended suitable training plans and class levels
- Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, agility courses, and tricks.
- Advised pet parents on obedience cues, socialization, and home training routines
- Demonstrated leash control, crate training, and positive reinforcement techniques
- Maintained clean, organized training areas and equipment in store
Education
Some College (No Degree) - Mortuary Science
Red Rocks Community College
Denver, COSkills
- Brand strategy
- Business operations
- Vendor negotiation
- Social media marketing
- Customer relationship management
- Inventory management
- Breed standard grooming
- Safe dog restraint
- Behavior assessment
- Positive reinforcement
- Pet safety
Timeline
Owner
Tribe Luxe
05.2018 - Current
Dog Groomer/ Inventory manager
Petco
05.2011 - 06.2014
Home Theater Sales Associate
Ultimate Electronics
05.2009 - 05.2011
Dog Trainer & Groomer
Petsmart
05.2002 - 05.2009
Some College (No Degree) - Mortuary Science
Red Rocks Community College