Shelia Bethea
Charlotte,NC
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Dermatology Laser and Vein Specialist
2022.02 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Customer Services Specialist
I- Republic Services
2021.05 - 2022.02
- Provides a first tier of customer support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism, and respect
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
Customer Service Representative
AmeriGas Propane
2020.07 - 2021.05
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Help Desk Technician
Xenial
2019.04 - 2020.02
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Certificate in Medical Records -
University of Phoenix-Online
High School Diploma -
Garinger High School
Charlotte, NC05.1998
Skills
- Technical Support
- Service Scheduling
- Valiant Scheduling Program
- Medical Billing
- Customer Inquiries
- Microsoft Office
- Customer Support
- Administrative Duties
- Medical Terminology
- Patient Registration
- Business Administration
- Calendaring and Scheduling
Timeline
Scheduling Coordinator
Dermatology Laser and Vein Specialist
2022.02 - Current
Customer Services Specialist
I- Republic Services
2021.05 - 2022.02
Customer Service Representative
AmeriGas Propane
2020.07 - 2021.05
Help Desk Technician
Xenial
2019.04 - 2020.02
Certificate in Medical Records -
University of Phoenix-Online
High School Diploma -
Garinger High School
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