Shelithia Burnett
Detroit,MI
Summary
Dynamic customer service, professional with a strong work ethic and exceptional communication skills. Honed at Walmart, proven ability to resolve issues efficiently. Enhance guest experiences, and maintain composure under pressure. Recognized for effective problem-solving and proactive attitude, contributing to increased customer satisfaction and loyalty.
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Concierge
City Club Apartments
Detroit, MI
05.2022 - 03.2026
- Provided exceptional customer service to residents, addressing inquiries and resolving issues promptly.
- Coordinated resident events and activities, enhancing community engagement and satisfaction.
- Assisted with property management tasks, ensuring seamless operations and adherence to policies.
- Developed knowledge of local amenities, offering recommendations to enhance resident experiences.
- Maintained accurate records of resident requests and feedback for continuous improvement.
- Collaborated with maintenance staff to facilitate timely repairs and service requests.
- Implemented organizational systems for front desk operations, improving efficiency and response times.
- Trained new team members on procedures and best practices for delivering exemplary concierge services.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Sales Associate
Target
Livonia, MI
08.2019 - 11.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize sales potential and customer engagement.
- Processed transactions efficiently at point-of-sale terminals, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Executed inventory management tasks, including restocking shelves and conducting stock audits.
- Developed knowledge of promotions and product features to better inform customer decisions.
- Provided exceptional service by addressing customer concerns promptly and effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Walmart
03.2017 - 07.2019
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Handled transactions using point-of-sale systems, ensuring swift and accurate processing of purchases.
- Collaborated with team members to maintain organized merchandise displays and optimal stock levels.
- Addressed customer complaints professionally, enhancing overall satisfaction through effective problem resolution.
- Participated in training sessions to improve product knowledge and customer service skills continuously.
- Monitored store environment for cleanliness and safety, adhering to company standards consistently.
- Engaged with diverse customer base, adapting communication style to meet individual needs effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED -
DPSCD
Detroit, MI02.2026
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Guest experiences
- Maintaining composure
- Detail-oriented approach
- Polite telephone etiquette
- Safety procedures
- Conflict resolution
- Cash handling
- Reliable punctuality
- Effective decision making
- Problem-solving
- Discreet confidentiality
- Upselling proficiency
- Accurate record keeping
- Attention to detail
- Time management
Timeline
Concierge
City Club Apartments
05.2022 - 03.2026
Sales Associate
Target
08.2019 - 11.2022
Customer Service Representative
Walmart
03.2017 - 07.2019
GED -
DPSCD