Shelley Collins
Lafayette
Summary
Dynamic Patient Account Representative with extensive experience at Conifer Healthcare Solutions, adept at streamlining billing processes and enhancing revenue cycle management. Proven skills in insurance verification and compliance, coupled with strong problem-solving abilities, have consistently improved operational efficiency and patient satisfaction. Committed to delivering exceptional service in fast-paced environments.
Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.
Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Conifer Healthcare Solutions
05.2022 - Current
- Worked remotely during time of employment
- Managed patient account inquiries, ensuring timely resolution of billing issues and concerns.
- Processed insurance claims accurately, adhering to company guidelines and payer requirements.
- Collaborated with healthcare providers to verify patient eligibility and coverage details.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Streamlined billing processes, enhancing efficiency in account management workflows.
- Billed Medicare claims for hospitals
Medical Biller
LHC Group
02.2019 - 04.2022
- Streamlined claim submission processes, reducing errors and improving turnaround times.
- Led training sessions for new staff on billing procedures and software systems.
- Ensured compliance with federal regulations and industry standards in billing practices.
- Analyzed billing data to identify trends, enhancing revenue cycle management strategies.
- Verify insurances and obtain prior authorizations
Pre-Admit Clerk
Park Place Surgery Center
11.2016 - 02.2019
- Pre-admitting patient's for surgery check in.
- Collect co-payments and payments for surgery.
- Pull patient's back in rooms and took vitals, if necessary.
- Entered patient information in computer.
- Assisted in scheduling appointments and coordinating with medical staff for efficient operations.
- Responded to patient inquiries, providing information about services and addressing concerns promptly.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Medical Receptionist
Dr. Gachassin, MD, FACS
04.2010 - 06.2016
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient insurance claims accurately, ensuring timely reimbursements.
- Maintained detailed patient records in compliance with HIPAA regulations.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Coordinated communication between medical staff and patients to streamline care delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Education
High School Diploma -
Carencro High School
Carencro, LA05-2009
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Medical Billing Understanding
- Data entry proficiency
- Team collaboration
- Payment processing
- Insurance collaboration
- Coding
- Collections experience
- Excellent judgment
- Teamwork
- Time management
- Flexible and adaptable
- Problem-solving abilities
Certification
- Medical Office Assistant Certificate, Acadian Area Career College, 3 months
Medical Office Assistant
Very detailed oriented and have known for patient-focused case. I was also very skilled in verifying insurance and obtaining prior authorizations. Trained for billing as well.
- Patient intake
- EMR Systems (Cerner, Epic, Homecare Homebase).
- HIPPA Compliance
- Scheduling and referrals
- Insurance verifications and prior authorizations
- Basin clinical support
- Front desk operations
- Medical billing and coding
- Records Management
- Data Entry
- Chart Preparation
- Time management
- Team Collaboration
Timeline
Patient Account Representative
Conifer Healthcare Solutions
05.2022 - Current
Medical Biller
LHC Group
02.2019 - 04.2022
Pre-Admit Clerk
Park Place Surgery Center
11.2016 - 02.2019
Medical Receptionist
Dr. Gachassin, MD, FACS
04.2010 - 06.2016
High School Diploma -
Carencro High School