Shelley Kaiser
San Diego,CA
Summary
Dynamic Associate Manager at Express with a proven track record in strategic planning and operations management. Enhanced customer satisfaction through effective sales strategies and visually appealing store layouts. Skilled in staff management and brand promotion, driving significant revenue growth while fostering a collaborative team environment.
Overview
30
30
years of professional experience
Work History
Associate Manager
Express
10.1994 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Managed analytical reports to identify and track sales activities and customer trends.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Analyzed sales data to identify trends and make informed decisions on product placement and display strategies.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
Education
No Degree - Accounting
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Horizon High School
Phoenix, AZ05-1995
Skills
- Staff management
- Strategic planning
- Operations management
- Project management
- Store management
- Brand promotion
- Customer service
- Recruiting and interviewing
Timeline
Associate Manager
Express
10.1994 - Current
No Degree - Accounting
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Horizon High School
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