Shellia Reed
Santa Clarita,CA
Summary
Enthusiastic professional with extensive experience in individualized counseling and client relationship management, particularly at Rescue Mission Alliance. Recognized for exceptional problem-solving skills and risk assessment capabilities, leading to improved compliance and enhanced service delivery. Demonstrated success in elevating client progress evaluations through effective goal-setting and strategic case management. Committed to fostering positive outcomes and continuous improvement in client services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Rescue Mission Alliance
01.2022 - Current
- Provided forms to new clients seeking shelter services and resources
- Conducted orientations and informed individuals on program policies
- Worked with clients to create individualized plans for budgeting and housing stability
- Attended collaborative case management sessions for all guest concerns
- Participated in special tours and events
Independent Contractor
Mental Health Advocacy
01.2017 - 01.2022
- Collect customer financial information, analyze needs, identify objectives and make investment recommendations through the financial planning process
- Coordinate crews to increase efficiency and maximize productivity
- Guaranteed structural and esthetic integrity of all projects
- Conducted orientations and informed individuals on program policies
Compliance Officer
Educational Media Foundation Air 1 Radio
01.2015 - 01.2017
- Ensured the Compliance Plan is kept up to date in all material respects of the Federal Communications Compliance
- Developed policies and procedures to assure company coordination and direction on regulatory matters
- Excellent time management skills and the ability to manage competing priorities while meeting deadlines
- Updated compliance database, and provided monthly and annual reports to management and customers
Education
Domestic Violence Advocacy Trainer -
12.2019
Medical Assistant -
University of Antelope Valley
12.2003
Bachelor - Psychology
University of Maryland
College Park, MDSkills
- Individualized counseling
- Case documentation
- Risk assessment
- Client relationship management
- Goal setting
- Creative Problem-Solving Techniques
- Stress management
- Progress evaluations understanding
Certification
Medical Assistant, University of Antelope Valley, 2003
Highlights And Qualifications
- Work experience includes Case Management, Operations and Client Services
- Able to work with multiple backgrounds and with people experiencing homelessness
- Knowledgeable of computer software, internet, and phone applications
- Strong listening and communication skills. Effective with coaching and guiding
References
References available upon request.
Timeline
Case Manager
Rescue Mission Alliance
01.2022 - Current
Independent Contractor
Mental Health Advocacy
01.2017 - 01.2022
Compliance Officer
Educational Media Foundation Air 1 Radio
01.2015 - 01.2017
Domestic Violence Advocacy Trainer -
Medical Assistant -
University of Antelope Valley
Bachelor - Psychology
University of Maryland
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