Shelly Brady
Central City
Summary
Dedicated professional with a strong background in retail and customer service support. Notable for engaging customers and ensuring a clean, organized sales floor, driving positive shopping experiences and increased customer satisfaction.
Overview
37
37
years of professional experience
Work History
Merchandise Associate
Kohl's
Cedar Rapids, IA
10.2025 - Current
- Engage customers by greeting them and offering assistance with products and service.
- Supported customer service initiatives through prompt assistance and product knowledge sharing.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Operate a cash register and properly handle different methods of payment.
Network Engineer
Verizon
Cedar Rapids, IA
09.1989 - 09.2024
- Designed and implemented network architecture to optimize performance and reliability.
- Led troubleshooting efforts for complex network issues, reducing downtime significantly.
- Collaborated with cross-functional teams to enhance network security protocols and compliance.
- Mentored junior engineers, fostering skills development and knowledge sharing within the team.
- Developed comprehensive documentation for network configurations and processes, improving clarity and accessibility.
- Conducted regular assessments of network performance metrics to identify areas for improvement.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
Education
High School Diploma -
Jefferson High School
Cedar Rapids, IASkills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Customer service support
- Friendly to customers
Timeline
Merchandise Associate
Kohl's
10.2025 - Current
Network Engineer
Verizon
09.1989 - 09.2024
High School Diploma -
Jefferson High School