Shelly Brown
Kilgore,TX
Summary
Proven receptionist with a track record of enhancing customer satisfaction at H&R Block through exceptional scheduling and multi-line telephone management. Skilled in fostering positive client relations and maintaining meticulous organization. Achieved a significant improvement in reception area efficiency and visitor experience. Demonstrates a professional demeanor and excellent organizational abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Southern Transport
Kilgore, TX
06.2011 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
H&r Block
Kilgore, TX
12.2023 - 04.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
H&r Block
Kilgore, TX
12.2022 - 04.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
H&r Block
Kilgore, TX
12.2021 - 04.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
White Oak High
White Oak, TX05-1993
Skills
- Scheduling
- Multi-line telephone skills
- Scheduling appointments
- Customer and client relations
- Positive and professional
- Meticulous and organized
- Organization skills
- Multi-line telephone operation
Timeline
Receptionist
H&r Block
12.2023 - 04.2024
Receptionist
H&r Block
12.2022 - 04.2023
Receptionist
H&r Block
12.2021 - 04.2022
Receptionist
Southern Transport
06.2011 - Current
High School Diploma -
White Oak High
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