Shelly Holcomb
Paris,TX
Summary
Detail-oriented professional with experience in beauty and healthcare industries. Skilled in customer engagement, appointment scheduling, and product knowledge, contributing to a positive shopping atmosphere and efficient operations.
Overview
4
4
years of professional experience
1993
1993
years of post-secondary education
Work History
Beauty Advisor
Belkin
Paris, Tx
09.2025 - Current
- Assisted customers in selecting beauty products tailored to individual needs.
- Provided product demonstrations and application techniques to enhance customer experience.
- Educated clients on skincare routines and the benefits of various products.
- Processed transactions efficiently while ensuring a positive shopping atmosphere.
- Engaged with customers through social media platforms to promote new products.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
Medical Scheduler
Centers For Kidney Care
Paris, Tx
08.2023 - 09.2024
- Scheduled patient appointments efficiently using electronic health record systems.
- Coordinated with healthcare providers to ensure smooth patient flow.
- Maintained accurate patient records and updated scheduling information regularly.
- Assisted in verifying insurance information for scheduled services.
- Managed incoming calls to address patient inquiries and concerns promptly.
- Instructed patients regarding how to prepare for appointments.
- Routed calls and correspondence to appropriate medical staff.
- Filed appointment documents and organized clerical supplies.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
Scheduler/Front Desk Receptionist
Special Health Resources
Paris, Tx
01.2022 - 03.2023
- Coordinated scheduling for healthcare services across multiple departments.
- Managed appointment logistics for patients and healthcare providers.
- Utilized scheduling software to streamline appointment processes.
- Maintained accurate records of appointments and changes in schedules.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
- Participated in credit and collections activities.
- Greeted patients and visitors with a welcoming demeanor.
- Managed incoming calls and directed inquiries to appropriate staff.
- Scheduled appointments and maintained accurate patient records.
- Coordinated office activities, ensuring smooth front desk operations.
- Maintained cleanliness and organization of the reception area.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Education
Mesquite High School
Mesquite, TXSkills
- Product knowledge
- Makeup application
- Sales transactions
- Inventory management
- Social media engagement
- Customer relationship management
- Appointment scheduling
- Patient coordination
- Attention to detail
- Clerical tasks
- Demonstration skills
- Beauty product demonstration
- Cosmetology
- Cash handling
- Multitasking and organization
Timeline
Beauty Advisor
Belkin
09.2025 - Current
Medical Scheduler
Centers For Kidney Care
08.2023 - 09.2024
Scheduler/Front Desk Receptionist
Special Health Resources
01.2022 - 03.2023
Mesquite High School