Shelsea Jardines
Miami,FL
Summary
Patient Access Representative with 2+ years of experience in healthcare operations and patient-facing roles. Skilled in patient registration, appointment scheduling, EPIC documentation, and coordinating specialized procedures such as Mohs surgery. Known for strong communication, teamwork, and providing supportive, efficient service that helps patients feel comfortable throughout their care experience.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
University of Miami Health System
Miami, FL
01.2025 - Current
- Register patients by collecting and entering demographic and insurance information into EPIC, making sure records are accurate and up to date.
- Schedule and coordinate patient appointments, including follow-ups, referrals, and procedures.
- Coordinate Mohs surgery appointments by working directly with patients and providers to schedule procedures and share pre- and post-surgery instructions.
- Support providers by helping organize surgery schedules and ensuring patients are prepared for their appointments.
- Assist patients during check-in and check-out, collect co-pays, and schedule future visits.
- Provide friendly, supportive customer service so patients feel comfortable and welcomed throughout their care experience.
- Answer phone calls and emails, and communicate with clinical staff to help care run smoothly.
- Help resolve patient questions or concerns in a timely and respectful way.
Team Lead
One Medical
Miami, FL
01.2023 - 11.2024
- Led daily team operations to make sure workflows ran smoothly and team members stayed on track.
- Supported and motivated staff, encouraging teamwork and a positive work environment.
- Helped train and onboard new employees, making sure they felt prepared and supported in their roles.
- Stepped in to resolve team issues or conflicts in a fair and timely way.
- Reviewed patient feedback to identify areas for improvement and worked with the team to improve the overall patient experience.
- Managed inventory by tracking supplies, completing regular stock checks, and keeping records organized to avoid shortages or errors.
Education
Master of Science - Construction Management
Florida International University
Miami, FL12-2027
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12-2025
Skills
- Registration management
- Problem-solving
- Patient relations
- Pre-authorization management
- Patient coordination
- Clerical support
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
University of Miami Health System
01.2025 - Current
Team Lead
One Medical
01.2023 - 11.2024
Master of Science - Construction Management
Florida International University
Bachelor of Science - Criminal Justice
Florida International University